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What Are Soft Skills? 12 Examples to Benefit You Personally & Professionally

Success

These skills assist you in becoming more confident, competent, better acknowledged and even more liked within your professional environment. These skills are often learned in college, trade schools or job training. For instance, a salesperson’s ability to communicate persuasively can lead to more successful client negotiations.

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Ep 215: Kathleen Burns Kingsbury on Changing Your Money Mindset and Negotiating for What You Deserve

LEADERASSISTANT.COM

In this episode, Kathleen talks about working with virtual assistants, changing your mindset toward money, how to negotiate for higher pay, and tips on public speaking. LEADERSHIP QUOTE Speak your mind, even If your voice shakes.

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.

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How to Build Consensus in Place of Conflict

Office Dynamics

As more companies embrace the spirit of teamwork, you must learn to work with other people and truly become a team player to get the work done and help your organization be more competitive. In addition, the constant push for quality and improved customer service necessitates cooperation among employees.

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Service Untitled» Blog Archive » The value of roleplaying in.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. We often learn mistakes we are making by laughing at ourselves. Meet the needs and calm the angry customer. What a perfect time to drive home behaviors that are not acceptable or non negotiable.

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Five Barriers to Improving Employee Engagement

Energage

In April 2017, American Airlines announced it was proactively increasing the pay for pilots and flight attendants, two years ahead of contract negotiations. Executive teams think twice before taking actions that might shake investor confidence. Improved customer service, which translates to customer retention.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

Success Habits: Proven Principles for Greater Wealth, Health, and Happiness By Napoleon Hill Though Napoleon Hill died more than five decades ago, there is still much one can learn from his teachings. Rather than leaving the reader with vague lessons learned, Kawasaki spells it out with tips, advice and quotes.

UPS 290