Ian's Messy Desk

FEBRUARY 21, 2013

Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry.

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Customers Rock!

JANUARY 24, 2012

Most companies, however, view social media ROI in the same way they view the legendary pot of gold. However, the fact that social media is a web-based activity gives companies (especially those in the Business to Consumer space) the opportunity to measure actual product purchases coming from social media. Photo credit: DNY59 ).

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Small Business Labs

MAY 9, 2016

A good example is MakeOffice's soon to be opened, 21,000 square foot space in Chicago targeted at health tech companies. Big corporations are moving into coworking : It seems almost everyday we hear about another big company getting involved in coworking. This is because the need for these spaces is universal.

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Eco-Office Gals

FEBRUARY 2, 2013

So far, thanks to the efforts of Climate Corps, companies like Google, Facebook and Verizon (collectively) have been able to uncover close to a billion dollars in savings that are directly contributed to making wiser decisions as it relates to energy efficiency. It would appear that Climate Corps is well worth the investment.

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Eco-Office Gals

JANUARY 27, 2014

As cable companies are beginning to see a decline in business, however, it’s fair to say that cable Internet may soon be replaced by other, more modern delivery methods. Fiber optic plans are beginning to be offered by telecommunications companies – Verizon FiOS is just one example. Digital Subscriber Line (DSL).

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Small Business CEO

OCTOBER 20, 2014

According to Verizon’s 2013 Data Breach Investigation Report, 72 percent of data breaches affect small businesses, making it clear that cybercriminals and automated attacks don’t discriminate on company size.… … Information Technology business security customer trust data security'

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Worxbee

MARCH 22, 2021

For many companies, the ability to work virtually wasn’t seriously considered before COVID-19. One thing that 2020 taught many companies very quickly was the need to adapt and overcome. In the months since, several companies have discovered that remote work is actually to their advantage. Time to re-think assistant roles.

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Service Untitled

JULY 21, 2011

If we’re lucky and our orders arrive just as we were promised, the sale is a success, and we most likely will give that company our repeat business. Our problems begin however, when something goes awry, and we search for ways to hold an online company accountable for our complaints. photo credit: Ryan Q.

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Service Untitled

SEPTEMBER 15, 2009

Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. If your company is doing any of these things, think of ways to change that.

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Service Untitled

JANUARY 17, 2011

Still it seems to be even more appalling when customer service agents lose their professionalism and both embarrass and cost any company the loss of reputation and business by such outrageous behavior. It all goes back to the careful hiring of employees, the training of employees, and the positive support from supervisors to CEO’s.

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The Marq

DECEMBER 10, 2009

Ive waited YEARS for Verizon to get a decent Smart Phone. BASIC PHONE: Sound quality and connections (rarely a dropped call) are better on the Verizon network (than iPhone on AT&T) 2. I’d love to write a review about it, but I’ve not yet purchased it. Below is his review. Here are the key points of comparison 1.

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Service Untitled

NOVEMBER 24, 2010

Their reports are not reflective of a company as a whole and were not based on specific policies. The following companies were praised: - Zappos.com for their free shipping and return policies. - Tags: Customer Satisfaction Customer Service Little Things, Big Differences Specific Companies.

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Service Untitled

FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Insensitivity and indifference is a prelude to customer anger and the loss of the customer because they don’t really care who takes care of them since each representative is synonymous with the company.

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The Marq

DECEMBER 17, 2009

If you’re listening AT&T and Verizon, you may want to take note that you lost my business. I have an unlimited family plan with T-Mobile at reduced fees due to my five-year loyalty to them that none of the other providers were willing to match. So, I read up on other Smartphones available through T-Mobile.

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Customers Rock!

MAY 10, 2012

I have attended two of these events in the past – as a Lithium customer (Verizon). Having been a Lithium customer for the past two years, when I was the Verizon Community program manager and social media strategist, I am probably a bit different from other “thought leaders” who attended the briefing and the event.

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Virtual Moxie

JANUARY 3, 2012

I watched, this past week, as customers put pressure on Verizon Wireless to reverse a decision they’d made for their company with regard to a fee they wanted to charge. That only works on kids--and usually not especially well because even little kids know, deep inside, that the double standard just isn't "right." :).

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Allwork

SEPTEMBER 27, 2023

The overarching concern has been that — in the absence of these rules — ISPs might establish “fast lanes” on the internet, potentially sidelining startups and smaller entities in the workforce.

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Men With Pens

MAY 2, 2010

Or which company made it. Companies market their brands, freelancers market themselves, during elections the Government markets the common man and a few states even market their weather. Verizon Retreats From Plan to Offer Nexus One Service (Update2) Reply Mark W. Words are everywhere. All these words are there for a reason.

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