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What Is a Good NPS Score?

Success

You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly. Whether it’s clothing, appliances or electronics, people naturally expect different levels of quality at different prices. 10% detractors subtracted from 40% promoters yields an NPS of 30.

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Celebrating National Customer Service Week by honoring the best

Service Untitled

It’s no coincidence that National Customer Service Week is celebrated this late on the calendar; it’s the unofficial launch of the biggest shopping experience of the year as the holiday season closes in and shoppers start counting down the days to family and friend celebrations. photo by: William Brawley.

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Rebecca Minkoff: ‘I Never Set Out to Be a Rule Breaker’

Success

Throughout these years of hard work and discovery, I learned some things, some rules—life lessons that have helped me shape the way I approach situations. My clothing and accessories have been spotted on the most stylish women around the world and across social media. They learn from them and move on. The ideas are experiments.

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How Going Off-site Can Improve Meetings and Training Sessions

A Great Day's Work

The sharing economy has evolved beyond car rides and used clothing and has arrived at the office building – but what does that mean for your training sessions? During a training session, it can be easy for employees to feel like show-dogs learning to jump through hoops – but without the treats. Make your employees feel important.

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Give customers what they want

Service Untitled

travelers are generally disgruntled over the lack of integrity and the lack of customer service. In a local woman’s clothing store boutique, the owner is now offering free alterations for the next few months. Customer service has to be consistent.

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44 Ways to Kick-Start Your New Year

Success

I’ve learned that my daily choices make a big difference in my long-term happiness. I often think I need new clothes, but when I clean out or organize my closet, I realize I have lots of options and everything I need at my fingertips. Clean out your closet and donate unwanted clothes to charity. Haziq , via Twitter.

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