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Building a business culture to deliver the best customer service

Service Untitled

Zappos has worked hard to develop their culture resulting in a high percentage of return customers; a much more lucrative business model than having to find new clients. Remember most customers won’t tell a company what went wrong; they just leave and go on to your competition. photo by: HiMY SYeD / photopia.

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Self Defense for Admins

The Office Professionals Place

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.

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Miro Miroslavov CEO & Co-founder OfficeRnD | Embracing Flexibility in Business

Allwork

Embracing change by incorporating flexibility throughout workplace policies and strategies will be crucial to continue to evolve and succeed in the face of shifting business landscapes, technological advancements, and uncertain economic conditions. And you say, oh, ten to 12%, that doesn’t sound like much. That’d be amazing.

2015 246
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Do Clients Need to Like You to Buy? | Men With Pens

Men With Pens

Reply dave ( @consumersrate ) January 11, 2010 at 4:50 pm I think customers need to trust in you and like you to buy from you. Isn’t that what most of us do when buying services, good, etc? However, the daily tasks of running a business may demand a different set of skills than lecturing in a class-room full of doting freshmen.

2010 40
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Joshua Jahani – Managing director of Jahani and Associates | Maximizing Your Financial Potential in the Future of Work

Allwork

We’ve used technology to provide customer service. We’ve used technology to acquire customers, and we’ve used technology to help communicate opportunities to investors in ways that I think the bigger folks in the industry haven’t. The fees just won’t support it.

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Small Business News World Round-up – 2009/12/08

The Small Business Blog

Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Nevada ranks as second-best for small businesses : Nevada has the second-best public policy climate in the nation for small business, a report this week shows. OnlineOffice: Overview Get the Flash Player to see this player. — ST.

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