Calendars Customer Service Interviewing Project 
Make or Break Moments
JULY 19, 2010
The first project – transcribe a one hour speech from an audio file. I’m familiar with Elance but a colleague who had a similar project told me that she’d had great success with oDesk - so that’s where I started. So throwing out the high and the low, I started to look for people to interview.
Make or Break Moments
APRIL 14, 2010
This daylong event will include a multitude of wonderful programs – over 40 speakers will offer workshops and panel discussions from tax law, loan opportunities, energy conservation projects and “How to Get $1 Million Dollars Worth of Visibility with Little or No Money Down&# presented by Tina Jesson , Visiblity Creator, Brownsburg, IN.
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Make or Break Moments
FEBRUARY 23, 2010
We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.
Make or Break Moments
FEBRUARY 15, 2010
PICK THE RIGHT CUSTOMERS When you first start out – or even if you’ve been around awhile but times are tough – you want to say YES to any customer and to any project. Here are a few I said yes to than I learned quickly the error of my ways: A European company bringing an adult porn telephone service to the U.S.
Make or Break Moments
APRIL 15, 2010
Right now I’m using two of my groups to gather stories for my Hate My Customer project. As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&#
Make or Break Moments
JUNE 28, 2010
In my interview with the vice president of stores, Peggy Deal, I asked “how will you know you’ve selected the right person for the job?&# “When they start coming to you for the answers instead of me.&# And soon people came to my office for a pretzel and to let me know about a new project they were working on.
Make or Break Moments
APRIL 11, 2010
I took his advice and amid many thanks on both parts (we were both so busy putting each other first it was a little silly) I paid and went home to work on my project. I’m painting the basement walls and Tom helped me pick out a paint and mixed the color and told me the roller and pan I had selected weren’t really up to the task.
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