Make or Break Moments

JULY 14, 2010

He made it public He dissed his owner He didn’t do it right He won’t be “the man&# anymore He didn’t own his decision The question from the customer’s perspective is this: did Lebron put himself in the shoes of his customers or was the decision based solely on his needs and his goals.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. I’ll let you in on a little secret – the correct answer should be FALSE.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Isn’t the goal to make it easy for our customers/prospects to do business with us? Shall we make it a goal to create a mobile version of our primary money-making website by the end of summer, if not sooner? So who’s with me? Okay – it’s a deal.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 26, 2010

It breaks your pitch into the Who, What Why and Goal and then analyzes your pitch. The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. It is called the Elevator Pitch Builder. It is worth the time it takes to visit.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 26, 2010

So look at your customer service policies. Or have you positioned yourself like Nordstroms and created policies around the 90% of your customers who just want a good quality product/service at an affordable price? Imagine a world where companies created a culture around the many. The Pareto Principle !

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

JULY 12, 2010

My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets © Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc.

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. He lives in Australia but for 100 weeks he is accomplishing 100 goals. Plus, you can listen to comments from your customers the instant they have something to say. It’s just so simple to connect with customers!

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

Social Media 100

Social Media Customer Service 2009 2008 100

Musings of a High-Level Executive Assistant

OCTOBER 8, 2013

It is never their life goal to grow up to be an executive assistant. I have never worked at a food consulting company, per se, but I did waitress for a couple of years, I am a foodie, I work with food vendors a lot, and I strongly believe in customer service being vital in ANY role regardless of job title or company.

Salary 40

Salary Customer Service Promotion Calendars 40

Musings of a High-Level Executive Assistant

AUGUST 16, 2010

The goal is to be well-rounded in all aspects. In interviews I’ve said that I’ve worked for introverts and extroverts and my job is to conform to the needs of my boss. First and foremost, your job as an EA is to master working with many different people in a customer service role, and the admin work is actually secondary.

Temping 40

Temping Cover Letter Interviewing Resume 40

Andrea Kalli

MAY 14, 2010

You can access this 18 minute interview as well as all the details on this new program by going to the below link. Internet Marketing Promotion Services and Website SEO Services -- Topsy.com May 14th, 2010 at 2:51 pm [.] This is where you will come in!

Training 100

Training 2010 Social Media Microsoft Outlook 100