Make or Break Moments

APRIL 15, 2010

LinkedIn Groups are a great place to share knowledge, get questions answered or spotlight an upcoming event. Right now I’m using two of my groups to gather stories for my Hate My Customer project. It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

MAY 26, 2010

The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. But today I learned something new (along with meeting some interesting people) and I love spending time when I learn something new. It is called the Elevator Pitch Builder.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 14, 2010

This daylong event will include a multitude of wonderful programs – over 40 speakers will offer workshops and panel discussions from tax law, loan opportunities, energy conservation projects and “How to Get $1 Million Dollars Worth of Visibility with Little or No Money Down&# presented by Tina Jesson , Visiblity Creator, Brownsburg, IN.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 29, 2010

I’m very excited about the events and have receive great feedback from potential attendees. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 3, 2010

The committee that planned this event did a terrific job. It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance. One of the sponsors was one I’d not heard of Avitae. It is bottled CAFFIENATED water.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

So when Seth raised the call for people to host/sponsor/attend this Linchpin event I jumped in with both feet and selected a location in Hudson, OH. I look forward to meeting other such passionate individuals at the up coming Linchpin event and I would encourage you to find an event or host one yourself this coming June 14th.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 1, 2010

Each day as you set your agenda you can balance the list of tasks, networking events and busy work against your three words to see if you are remaining focused. I am still working on my three words for 2010 but my first word is NARROW. If you can remember it, you will do it.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

JUNE 21, 2010

The same is true for our business and our relationship with our customers. Attend a new networking event? Add a new service or product? If there isn’t anything you would DO differently – is there a new way to LOOK at your business or your customers that might make a difference? Can we start a blog?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 6, 2010

While at the event I met some amazing women and reconnected with some I’d not seen in years. Instead, Hamwi rolled up a waffle and plopped a scoop of ice cream on top, creating one of the world’s first ice-cream cones. He helped his neighbor – and, in the process, made a fortune.

Collaborate 100

Collaborate Customer Service 2009 2008 100

LEADERASSISTANT.COM

NOVEMBER 26, 2023

. ––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Share your calendar with coworkers so they can see your “checking email” time blocks.

Email 66

Email Management Confidence Policies 66

Success

DECEMBER 20, 2023

My company started incorporating AI within our application and other forms, using AI customer service tools like DigitalGenius. We used Chatbase to create custom AI chatbots for customer service. We feed the AI tool data, and it manages customer service tasks.

2024 299

2024 Customer Service Agencies PowerPoint 299

Make or Break Moments

MARCH 21, 2010

It’s about case studies and the stories and events that are much better in the re-telling than in the moment. What happens when the time for talking is over? This section is about working at the coalface of social media. It’s about the real world lessons that come hard and fast. But what happens when a brand ventures into online conversation.

Social Media 100

Social Media 2009 Customer Service 2010 100

LEADERASSISTANT.COM

OCTOBER 15, 2023

––– THE LEADER ASSISTANT PODCAST IS PRESENTED BY EZCATER ezCater is the nation’s most trusted provider of corporate food solutions — the best way for companies to order food for daily employee lunches, meetings, and events of any size or budget. Also, check out the companion study guide, The Leader Assistant Workbook , to dig deeper.

AT&T 81

AT&T Mentoring Gossip Confidence 81

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Loosely Speaking

OCTOBER 18, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs On the needles October 2008 Saturday, October 18, 2008 at 10:04 am // By: ktcosmos // Category: Knitting Frenetic. I’m looking for a VA who knows Daylite well and who is great with customer service. That describes my recent approach to handcrafts.

2008 100

2008 2004 Medical AT&T 100

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Go where they can’t. Big spenders do not look in small places.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Andrea Kalli

APRIL 6, 2010

Often, business owners find themselves so caught up in their paperwork or their day-to-day operations that they forget about… Continue reading the rest of this article.

Email 100

Email Management Microsoft Outlook Social Media 100

Success

DECEMBER 21, 2022

Attend training. Start today by identifying areas for improvement, looking for training opportunities in your field and signing up for seminars and webcasts, reading or listening to personal-development material, seeking out people you would like to emulate and approaching those you’d like as your mentors. Do something that scares you.

Mentoring 345

Mentoring Goals Clothes Expenses 345

Laughing all the Way to Work

JULY 12, 2010

Lynn has organized strategic events such as the companys internal trade show, all-hands meetings, the annual awards banquet, internal events and leadership off-site meetings. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

FEBRUARY 16, 2010

Now I wish I could say that this is the first time this has happened, but sadly – it is apparently the only way both of my children operate because I’ve lived this same event at least 10 times in the last six years. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow?

Learning 100

Learning Customer Service 2009 2008 100

Loosely Speaking

OCTOBER 29, 2008

Today, almost 15 years later, I run a fulltime VA business that provides client services and support, a network for VAs with members in 15 countries, VA training and coaching, website hosting and maintenance, a blog that teaches about the industry and I also write books and speak at conferences and events.

2008 100

2008 AT&T Networking Purchasing 100