Andrea Kalli

MAY 14, 2010

PLUS, VAClassroom are offering a special course bundle package (Just for May) that includes both the Virtual Events Specialist Program as well as the new Camtasia Video Training for VA course together for one special price. Enroll today and receive two high calibre training programs at a $150 savings! Feel free to grab the code below.

Training 100

Training 2010 Social Media Microsoft Outlook 100

Andrea Kalli

JUNE 17, 2010

Check out the great online training lineup for the VAClassroom Summer Skill Camp – and bring along your camp songs! Virtual Assistant Training – VAClassroom Summer Skill Camp 2010 Rating 3.00 training , what skill is most needed by virtual assistant , www.virtual-2010.com So let’s do BOTH!!

2010 100

2010 Training Skills Social Media 100

Make or Break Moments

APRIL 17, 2010

I got an email from a singles website for people over 50: Senior People Meet. Curious, I went out and started to fill out the application. Hey, it was free, it’s Saturday, what else do I have to do with my time?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our monitoring of incoming customer emails is delegated to low level employees.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 4, 2010

Joe Muttillo offered another session that I attended called “Boost traffic to your eProperties with Email marketing&# and his tips were also very value. My session was called Create a Customer-Focused Social Media Strategy.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

AUGUST 25, 2010

I recognize that larger companies probably feel that an automated system that often separates the calls according to type and then attempts to provide answers without ever hearing a human is cost saving, but what does it do to the customer relationship? When callers do reach a real person – what is the tone of voice? What do they say?

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

MAY 6, 2010

Each group presented and then participants were asked to add their name and email to the group they would like to help make happen. So often we are focused on our own little world – keeping our customer’s happy, beating the competition; we miss the opportunity that collaboration could have to make our offerings even richer.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

JULY 1, 2010

So I emailed and said thank you and said – I’d love to return the favor – any thoughts? com as my email address). Someone gives you a recommendation on LinkedIn and after you accept it for your profile page, you are automatically given the opportunity to do the same in return.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JANUARY 29, 2010

The email gave me no answers. So I sent a message to the abuse email. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. I got a lovely canned welcome email. It included another customer service address to contact. So I sent them a message.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 23, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Companies need to quickly get on board with reading what is being said about them on line – hopefully it is ALL GOOD – but on the off chance it isn’t, Twitter will become the fastest, easiest, most visible way for companies to “nip it in the bud&# and show consumers they are on top of their customer service.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

JULY 19, 2010

I sent emailed interview questions. Within an hour of his receiving the audio file – he sent me an email with the first four minutes transcribed and saved in FOUR DIFFERENT FORMATS. At the end of the day he sent me an updated email – he kept me in the loop. I started to look at their test scores. He gave me options.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

JANUARY 11, 2010

It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older. ’ How true is that?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. I understand that the company wants to put their best foot forward and reassure the reader they have what the reader is looking for – but does that build a relationship?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 16, 2009

I assume the purpose of Internet marketing is to create sales. I walked into the small store.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# Words People Read.&# “Nope. You are offering them sales.

Customer Service 100

Customer Service 2009 2008 2005 100

Make or Break Moments

FEBRUARY 1, 2010

But what if you are trying to build a relationship via email or through an online customer instant message? As he goes on to discuss the 6 ways to build rapport, they involve in person interaction or at the very least the ability to talk over the phone and hear their vocal cues.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 7, 2010

Three emails later, and they had named the book and set what they thought would be an impossible goal: 100 bloggers. It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain.

Social Media 100

Social Media Customer Service 2009 2008 100

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Andrea Kalli

JUNE 18, 2010

In addition, take note of how frequently they ‘@’ and direct message their customers, how frequently they communicate with influential twitterers (5000+ followers) and whether they use their account for customer service or some kind of direct sales service.

Social Media 100

Social Media Twitter Microsoft Outlook Customer Service 100

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. Rather than reaching out to potential customers through social media, they favor a mass media approach — banner ads, pop-ups, and email lists.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

Musings of a High-Level Executive Assistant

JANUARY 15, 2013

I am always afraid sending too many unnecessary emails or updates. This is what makes people feel special, cared for, and trains them not to worry because you have everything under control. Whenever I receive an email, text, vm, or hard copy, I let people know I got it as soon as I get it. Thank you.” Here are a few examples.

UPS 40

UPS Finance Email Calendars 40

LEADERASSISTANT.COM

OCTOBER 15, 2023

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. Join my email list here if you want to get an email when a new episode goes live.

AT&T 82

AT&T Mentoring Gossip Confidence 82

Laughing all the Way to Work

JULY 12, 2010

I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. Minute taking made easier. Dealing in real time. When your voicemail goes awry.

2010 100

2010 Interviewing Time Zones IAAP 100

The Small Business Blog

OCTOBER 2, 2007

Should our camera pick up motion we are sent an email, SMS and phone call – which is great for us. Executive Coach Training Said on January 27th, 2009 at 12:28 pm Creating a work-life balance can be difficult. Well don Interwatch Security! Ian Wilson THE SMALL BUSINESS BLOG » Blog Archive » Ready To Retire Right Now?

2007 100

2007 2008 2009 2010 100

Recruit CRM

NOVEMBER 8, 2021

Some of the significant features that you're bound to notice in a good recruitment software include— Resume parsing Advanced search Candidate sourcing In-built CRM software Email templates Advanced reports Various integrations Now let's find out how an ATS works— 1. You end up with less paperwork and a more organised process.

Resume 69

Resume Agencies Social Media Interviewing 69