Service Untitled

FEBRUARY 2, 2011

I doubt there’s a customer service story about successful culture that does not include the examples of Zappos or the Ritz Carlton, but don’t we all want our own unique successful culture? Other choices might include customer service, redesign of the work place, or an enlightenment of a stale, outdated company presence.

Customer Service 40

Customer Service Etiquette Social Media Promotion 40

Service Untitled

JULY 16, 2012

I just finished reading Roadmap to Revenue : How To Sell The Way Your Customers Want To Buy ( Amazon.com link ). The book was written by Kristin Zhivago, a Revenue Coach and worldwide speaker who helps CEOs and entrepreneurs understand what customers really want and how they want to buy.

Customer Service 40

Customer Service Purchasing Social Media Interviewing 40

Make or Break Moments

JUNE 4, 2010

Social media has taken over the web. So have your purchased your name as a URL? What did you find? A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name? It was almost free. What have you done with it?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Possibly Related Posts: L.L.Bean ranks #1 in customer service L.L. Inventory tracking. At a local.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Make or Break Moments

JUNE 9, 2010

I went to Levin because they had a 50% off sale and if you purchased on the weekend, it was free delivery. I’ve bought furniture there before – a dining room set, some end tables, and I’ve been happy with the purchase. That’s him sitting in the new chair. He’s 19. I asked for Chuck and he remembered me.

Customer Service 100

Customer Service 2009 Purchasing 2008 100

Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. It included another customer service address to contact.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. Isn’t the goal to make it easy for our customers/prospects to do business with us? You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# How do you make your customers feel? “Did you like shopping at the XYZ Store?&# we might ask them.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. It is quite an experience. At least financially.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. What can you do to turn prospects into customers. BILLION a year !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

She remembered her customers – knew what they liked. She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered.

Customer Service 100

Customer Service 2010 2009 2008 100

Customers Rock!

SEPTEMBER 27, 2010

I was recently asked to participate in a review of Greg Verdino ’s book MicroMarketing: Get Big Results by Thinking and Acting Small This is not to be an ordinary book review, however, although I enjoy doing those on occasion. Greg’s book endeavors to help us move our thinking from mass marketing to micro Marketing.

Social Media 100

Social Media Customer Service Networking Purchasing 100

Service Untitled

DECEMBER 6, 2013

Whereas Amazon is no longer just a store for books, the grand giant now sells everything that can be sold or delivered, so how do local stores compete, and what needs to be done to gain customer loyalty even after the last ornaments have been neatly tucked away? Make it an attractive offer and build customer loyalty at the same time.

Customer Service 40

Customer Service Holidays Gifts Purchasing 40

Make or Break Moments

JANUARY 25, 2010

As was my practice during my visit, I kept an open ear to the customer conversations to see how the customers were treated and to critique the sales conversation. Were they suggesting a second pair purchase? Were they asking questions about lifestyle? Were they making recommendations based on those facts?

Customer Service 100

Customer Service 2010 2009 2008 100

Andrea Kalli

MAY 6, 2010

Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task. When customers have questions or concerns, you need to respond quickly. Best of all, you can handle customer service via Twitter on your mobile!

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

Make or Break Moments

MAY 11, 2010

I am a customer service trainer, and in training I reiterate the importance of the customer relationship. In this day and age, customer service falls by the wayside, but I like how you focus on the whole relationship, instead of just a customer transaction. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. You should always perform due diligence before buying goods or services from anyone via the Internet or offline. What could be more perfect? Want To Link To This Article?

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. You should always perform due diligence before buying goods or services from anyone via the Internet or offline. What could be more perfect? Want To Link To This Article?

2010 100

2010 Training Skills Social Media 100

Service Untitled

APRIL 21, 2014

I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. Now QR codes can track our demographics including how many visits we have had, what we purchased, and even our methods of shopping.

Customer Service 40

Customer Service Purchasing Social Media AT&T 40

Service Untitled

OCTOBER 28, 2010

Service Untitled The blog about customer service and the customer service experience. Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00 Can this technology even understand some of the subtle nuances that could make a difference to clients and customers in selective companies?

Customer Service 40

Customer Service Office Depot Purchasing Etiquette 40

Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Andrea Kalli

MAY 14, 2010

You should always perform due diligence before buying goods or services from anyone via the Internet or offline. Internet Marketing Promotion Services and Website SEO Services -- Topsy.com May 14th, 2010 at 2:51 pm [.] Want To Link To This Article? They will change your business!" Andrea I know, I know.it

Training 100

Training 2010 Social Media Microsoft Outlook 100

The Small Business Blog

MARCH 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Many equipment manufacturers offer free training to companies that purchase their products. You want the whole tree." 1 week ago More updates.

Budget 100

Budget Training 2007 2008 100

Andrea Kalli

APRIL 6, 2010

You should always perform due diligence before buying goods or services from anyone via the Internet or offline. I Recommend These Premium Biz Resources "I cant say enough great things about the Certified Internet Marketing and the Social Media Marketing Specialist programs through VAClassroom. Want To Link To This Article?

Email 100

Email Management Microsoft Outlook Social Media 100

The Small Business Blog

MAY 16, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. You want the whole tree."

2007 100

2007 2008 2006 2009 100

The Small Business Blog

MAY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. You want the whole tree."

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JUNE 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Make sure they know exactly how your products and services can help their business succeed. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 19, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? An impartial advice line for people purchasing consumer electronics. You want the whole tree." 1 week ago More updates. Digg Furl Netscape Yahoo!

2009 100

2009 2007 2008 2006 100

The Small Business Blog

FEBRUARY 2, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? This can not only increase sales but also build customer loyalty. You want the whole tree." 1 week ago More updates. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2006 2009 100

The Small Business Blog

NOVEMBER 15, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? rich Said on November 27th, 2009 at 12:06 am also try to make it easy for customers to find your products. Ideally about 3-5 clicks to purchase.

2007 100

2007 2008 2009 2006 100

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Get this months book choice, Messages by Drs. Look into purchasing an all-in-one fax, printer, and copier.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

SEPTEMBER 26, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Enter the details on a form on the Purchases & Sales pages of ‘Cashbook’ to record any invoices to or from your business. You want the whole tree."

2006 100

2006 2007 2008 2009 100