Remove Books Remove Customer Service Remove Medical Remove Survey
article thumbnail

Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

article thumbnail

Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it?

article thumbnail

To Sell is Human Summary and Review

Service Untitled

We believe that sales should be consultative and should focus on helping customers choose the right combination of products and services and we wanted this book to help explain that. Here’s a quick summary of some key points that I prepared to help capture my full understanding of the book.

article thumbnail

Service Untitled» Blog Archive » Patient satisfaction and customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Any customer service agent would find that behavior unacceptable. Are you listening medical professionals? Customer service for those clients from hell You know those callers – rude and insulting.

article thumbnail

Service Untitled» Blog Archive » Employing company vision in.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .

article thumbnail

Service Untitled» Blog Archive » Hospitals need better customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Shouldn’t hospitals provide customer service? It has three major goals, and for the first time provided patients with some level of customer service.