Laughing all the Way to Work

SEPTEMBER 17, 2010

They had booked the space for November 8th. Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. If you are not sure of the number of people who will be booking, then give them a rough estimate. What are the contract requirements and have you met them?

Time Zones 100

Time Zones IAAP Negotiating International 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Customer Service Phones Promotion AT&T 40

Service Untitled

MARCH 16, 2009

Less time spent by representatives on the phone, over chat, etc. Resolving issues on the first contact is the easiest and fastest way to ensure customers end the call feeling their time on the phone was productive and that they got the help they needed. Saving money. saves the company money.

Customer Service 40

Customer Service Etiquette Phones 2006 40

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. Since I am the companion to a few dogs and two horses, it’s a win, win for me.

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Customer Service Expenses Purchasing Etiquette 40

Laughing all the Way to Work

SEPTEMBER 29, 2008

I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere. In the meantime, I have decided to donate the royalties on any sales of my book to the Canadian Cystic Fibrosis Foundation. My book is currently available on Amazon.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Service Untitled

MAY 12, 2010

I don’t know, but that employee cost this company future customers. Try to have real people answer phone calls , and before a customer service representative answers the phone, ask the employee to smile. Was it just for his performance ratings? Don’t argue with customers.

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Customer Service Purchasing Phones Etiquette 40

Service Untitled

FEBRUARY 17, 2010

About resources – It makes no sense to decide what kind of service you are going to provide without deciding how much money you are willing to budget to achieve that kind of service, which means doing the work to figure out how much it will cost. It is also about how you measure good service.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

APRIL 8, 2010

Not only does that have the potential for costing a business huge losses, but it is indicative of an agent who just wants to get off the phone or out of a situation without mediating or solving the problem logically and fairly. Is customer service commensurate with price in real estate sales? If I shop at Walmart for a pair of denim.

Customer Service 40

Customer Service Training Etiquette Confidence 40

Laughing all the Way to Work

FEBRUARY 24, 2009

You can bolster your resume and your skills by performing similar services at low costs for people in your hometown and ask them to provide testimonials when you’re looking for online work. I finally had a chance to sit down and read your book over the holiday. Excellent material! 411 Look Up 411.ca

Time Zones 100

Time Zones IAAP Resume International 100

Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If Alternatively, a quick (personal) phone call from someone high up at the company can make a lasting impression as well. Write them thank you letters. What do you do to reward your volunteers?

Credit Card 40

Credit Card Customer Service Gifts Etiquette 40

Service Untitled

OCTOBER 7, 2010

Right up to our CEO, we feel that customer service is really a business driver and a lot of businesses feel that it is a cost. Question: How do you approach design and how do you use your phone menu? Answer: We use the phone menu to identify how we should route each call.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

FEBRUARY 29, 2012

They can listen to phone calls. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. They teach classes that are focused around specific books that share values with things that we try to do here. And it comes through in the phone call. It’s not a cost.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Men With Pens

NOVEMBER 19, 2009

Octopus etiquette, indeed. That’s all you need to remember Reply Jack ( @anthrocopy ) December 3, 2009 at 6:34 pm I’m sorry, I know this doesn’t add much to the conversation, but I just read this post from my phone and I just needed to say: I love this blog. Should passengers be allowed to use cell phones in flight?

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