article thumbnail

Introduction to Procedures: Usage, Terminology, and Tips for Getting Started

All Things Admin

Administrative professionals come at procedures from many different knowledge levels. Ultimately, well-defined procedures save you and your team members time, provide clarity, and ensure consistency, compliance, and customer service across the board. Whichever camp you’re in, there’s no harm in going back to basics.

article thumbnail

Ep 247: Email Management for Executive Assistants

LEADERASSISTANT.COM

I’ve worked with CEOs, professional athletes, Fortune 100 board members, billionaires, pastors—and their assistants—in both the nonprofit and for-profit sectors. I’ve also had the opportunity to speak at administrative professional and executive assistant conferences all over the world, including Hong Kong, Thailand, and Germany.

Email 66
article thumbnail

Self Defense for Admins

The Office Professionals Place

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially. Get involved.

IAAP 100