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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. This article was published in April 2018 and has been updated. Do your homework.

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SUCCESS’ 2024 Women of Influence

Success

Dr. Rajinder Atwal Medical Director, CEO, Founder, Family Physician, M.D., She is the founder, CEO and medical director of Bathurst Walk-in Clinic and Family Practice, which serves marginalized communities. Cory Booker (D-NJ) and Van Jones (CNN host) and was the festival production company for Newark Arts Festival (2017 and 2018).

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

Synergy Vision, a London-based medical and health care communications company, introduced a four-day week in late 2018. Companies aren’t losing out on their bottom line, and they have happier, healthier and better workers.

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On the job tips for new Admins.

Laughing all the Way to Work

Bureau of Labor Statistics estimates that employment of executive secretaries and administrative assistants will increase 13 percent between 2008 and 2018, meaning more people will be seeking advice like yours as well as education in the field. Patricia, you offer great advice for those starting out in the administrative assistant field.

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Want to expand your horizons? 35 new books from TED speakers that will enlarge your world

Ideas.Ted

Hard to believe, but in 2018, only roughly 3 percent of US employees worked from home, reports management researcher David Burkus. Leading from Anywhere: The Essential Guide to Managing Remote Teams by David Burkus (TED Talk: Why you should know how much your coworkers get paid ) . Read an excerpt here. ) .

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