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Executive Leader Bozoma Saint John Shares 3 Tips to Live Unapologetically Right Now

Success

I want big things in my life,” says Saint John, a Hall of Fame marketer with a resume that spans executive roles at Netflix, Apple Music and Uber. In college, Saint John’s plan was to go to medical school, but she discovered it wasn’t where her passion lay. Clearly, I have ambition. Who said that? I am going to chase it.”

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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. consumers say that their customer service experiences with companies typically exceed their expectations.

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Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

Years of “rise and grind,” laser-like focus and unrelenting labor, we are told, are behind the success of tech billionaires, professional athletes, “unicorn” companies and even entire economies. Almost all these companies were led by seasoned founders who were now facing burnout or some existential threat to their company.

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On the job tips for new Admins.

Laughing all the Way to Work

Bureau of Labor Statistics estimates that employment of executive secretaries and administrative assistants will increase 13 percent between 2008 and 2018, meaning more people will be seeking advice like yours as well as education in the field. Patricia, you offer great advice for those starting out in the administrative assistant field.