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A Heartfelt Holiday Message

Office Dynamics

Now, for my important message and words of wisdom for the holidays. This comes from a theme that has resonated at Office Dynamics all year, was a part of our 2012 conference, and is emphasized in my new book for women, Give Yourself Permission to Live a BIG Life : they are the 5 Pillars. We become role models and mentors.

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Living the 5 Pillars of a BIG Life

Office Dynamics

If you are not familiar with the 5 Pillars yet, these were a key element of our Be BOLD: Mastering Exceptional Leadership Skills One BOLD Step At a Time 2012 conference theme. To learn more about the pillars and BIG Life, visit www.JoanBurgeBIGLife.com.). Did you write a reasonable budget for your holiday shopping?

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Walmart’s dismal customer service scores drive customers away

Service Untitled

Even Walmart’s e-commerce scored a low 78 out of 100 for performance during the 2012 holiday season. The company needs employee pride, a well-tuned culture, and a mentoring program where associates can learn how to deal with customer complaints.

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If You Think You’re Unbiased, You’re Wrong

Success

The idea wasn’t to simply learn how to make IBM more attractive to minority talent. A 2012 study conducted by Yale researchers revealed that even science professors—male and female—evaluate the information on a résumé more harshly when the applicant is a woman. The idea was also to explore ways to expand the company’s customer base.

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Introducing the SUCCESS 125

Success

And for the sixth time, we have done the research to find the 25 most influential leaders in this space: the coaches, speakers, authors, mentors and thought leaders to know in 2022. He is a teacher, a mentor, a coach, a convener, and a doer. Coach, mentor, creator. But this year, there’s more. Elena Cardone. Cindy Castillo.

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