article thumbnail

Once Upon a Time in Marketing: The Power of Storytelling

Success

Upon being told the restaurant didn’t offer such a meal, she explained that her husband was in stage four cancer and had lost his appetite—except that he now craved a meatball sandwich. A fabulous story like that shows what great customer service looks like, and it could be used for all kinds of reputation-building,” he says.

2003 279
article thumbnail

Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

2010 100
article thumbnail

Service Untitled» Blog Archive » Panera Bread 2010 “25 Customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Actually the company’s customer service award can be attributed to the attentiveness and concern for the well-being of their associates. Do toll-free numbers help customer service?

2010 40
article thumbnail

Linchpin Meet Ups Connect the Globe in One Evening

Make or Break Moments

Tags: Linchpin Meet-ups , Linchpins , Polar Unlimited , Rise Partnerships , Seth Godin Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

UPS 100
article thumbnail

Service Untitled» Blog Archive » The 2010 Fanati Award

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Some were more “traditional&# and featured people talking about customer service while some of the others were more upbeat and engaging. The winner this year was a company called Pet Relocation.

2010 40
article thumbnail

Marcelita's – The Reunion Band and Readers

Make or Break Moments

DCB Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I have to be honest, I don’t go for the food. I only go when The Reunion Band is playing. Hope all is well.