Make or Break Moments

JUNE 24, 2010

Posted by Deborah Chaddock Brown on June 24, 2010 under Communication , Connecting Moments , Trust | Be the First to Comment I have been saving a torn out letter to the editor since May 26. Perhaps a local vendor you used went out of business and now you have shipping costs you never had before. The letter struck a cord with me.

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Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat.

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Brilliantly Better

APRIL 29, 2010

How To Train Your Brain First of all, let me tell you that I was in search for something similar to Lumosity for a long time. Brain Exercises Just like physical exercise, brain training must be performed in a balanced way. Train Brain for Attention: Lost In Migration Apparently, this was the most difficult game for me.

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Training 2010 Social Media AT&T 40

Make or Break Moments

AUGUST 25, 2010

Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone. Posted by Deborah Chaddock Brown on August 25, 2010 under Telephone Moments | 2 Comments to Read Often our first interaction with our customer is over the phone.

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Phones Customer Service 2009 2008 100

Eat Your Career

AUGUST 10, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! Another important question to ask is this: “What’s the cost of NOT investing in this?”

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2010 Stress AT&T Resume 100

On The Job

SEPTEMBER 9, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Thursday, September 9, 2010 Should You Feel Sorry for Your Boss? September 10, 2010 2:26 PM Anita said. September 10, 2010 2:26 PM Maggie@ Outplacement Solutions said.

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Stress 2010 Filing AT&T 100

Success

FEBRUARY 26, 2024

Business owners, executives, sales teams and rev ops teams hire her when they want to boost mental stamina and increase sales through neuroscience-based mindset training. They have more than 17,000 women in their community and have led more than 6,000 women through their training and coaching programs.

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Practically Perfect PA

SEPTEMBER 5, 2012

I was interviewed by the lovely Elena Aylott from EMEA East about my blog and social media in general. In November 2010 I got a new job but unfortunately the role wasn’t quite what I was expecting. But I do wonder how many of us actually take the time to develop our skills because we don’t think we are worth the cost to the employer.

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Practically Perfect PA

SEPTEMBER 5, 2012

I was interviewed by the lovely Elena Aylott from EMEA East about my blog and social media in general. In November 2010 I got a new job but unfortunately the role wasn’t quite what I was expecting. But I do wonder how many of us actually take the time to develop our skills because we don’t think we are worth the cost to the employer.

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Andrea Kalli

MARCH 16, 2010

If you are planning on launching a product and want to use social media for promotion and publicity, these four tips will help you lower costs, maximize marketing power, and create a scalable long-term marketing asset. May 2nd, 2010 at 11:41 am i have tried social media marketing for getting our new products to be known on the market.

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Andrea Kalli

MARCH 16, 2010

If you are planning on launching a product and want to use social media for promotion and publicity, these four tips will help you lower costs, maximize marketing power, and create a scalable long-term marketing asset. May 2nd, 2010 at 11:41 am i have tried social media marketing for getting our new products to be known on the market.

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Social Media Twitter Promotion 2010 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

© Copyright Patricia Robb 2010 17 September, 2010 Whats all the fuss about reading contracts? Pay attention or it could cost your company money. It was going to cost our company $5,000 plus in cancellation fees. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

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Time Zones IAAP Negotiating International 100

On The Job

MAY 18, 2009

At the same time, I interviewed 59-year-old Bob Brandon, an experienced landscape architect who has had to move in with his daughter in Missouri after being laid off. Instead of focusing on what a candidate can generate in revenue, many focus on salary, promotability, and cost of hire. Our older employees were seasoned and knew better.

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Laughing all the Way to Work

FEBRUARY 24, 2009

© Copyright Patricia Robb 2010 24 February, 2009 Guest Post: What Makes Virtual Administrative Assistants Work? Since there is no chance of a face-to-face interview where you can convince people of your abilities, your resume should say it all. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

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Time Zones IAAP Resume International 100

Laughing all the Way to Work

SEPTEMBER 29, 2008

© Copyright Patricia Robb 2010 29 September, 2008 Cystic Fibrosis Hello Readers, My great nephew Owen has recently been diagnosed with Cystic Fibrosis. I am planning a local fundraiser to help the family with the costs on November 15th, but of course it will be in Ottawa, Canada and I know most of you are elsewhere.

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Time Zones IAAP Meeting Minutes International 100

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. When a company focuses on their processes, they improve quality, lower the costs, and provide more value and convenience for customers. Service Untitled The blog about customer service and the customer service experience.

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Service Untitled

APRIL 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Help customer focus with the right attitude Cheryl April 08, 2010 Behind the Scenes , Employees , Hiring & Training 1 Comment There are a number of factors that significantly affect how well a customer service representative is able to identify and help customers.

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Customer Service Training Etiquette Confidence 40

Service Untitled

SEPTEMBER 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives American consumers report downward trends in customer service satisfaction Cheryl September 13, 2010 Customer Satisfaction , Customer Service No Comments Empathica Inc., Service Untitled The blog about customer service and the customer service experience.

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The Small Business Blog

NOVEMBER 9, 2009

Community for small business outsourcing and cost control. Copyright © 1994-2010 Winweb® · All rights reserved. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Starting a Small Business?

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Service Untitled

OCTOBER 13, 2010

Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. People relate to affordable prices, cost efficiency, and good management. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Restaurants 2010 Etiquette 40

Service Untitled

JUNE 11, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Airlines customer satisfaction showing improvement Cheryl June 11, 2010 Customer Service , Specific Companies , Surveys No Comments Airlines continue to test our patience and tolerance with new fees. How does a summer surcharge ranging from $10 to $30 sound?

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Service Untitled

MARCH 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.

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Credit Card Customer Service 2009 Travel 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

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The Small Business Blog

MAY 8, 2006

Community for small business outsourcing and cost control. Copyright © 1994-2010 Winweb® · All rights reserved. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Build your own network!

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Service Untitled

JUNE 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee satisfaction a key to exemplary customer service Cheryl June 15, 2010 Customer Service , Employees 1 Comment A motivated workplace helps all of us do our jobs better. Service Untitled The blog about customer service and the customer service experience.

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Customer Service 2010 Etiquette Policies 40

Service Untitled

AUGUST 24, 2010

Of course the main factors of incompetence, rudeness, minimal training, and economic cutbacks have made their profound impact on negative customer service experiences, so why not help ourselves feel better, help to improve the company’s customer service, and earn some perks at the same time?

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Service Untitled

JULY 26, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Hospitals need better customer service to help patients Cheryl July 26, 2010 Angry Customers , Customer Satisfaction , Customer Service , Customer Service Experience 1 Comment An appendicitis attack landed my friend Linda in the hospital a few months ago.

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Service Untitled

FEBRUARY 17, 2010

Guest Writer February 17, 2010 Customer Service , Guest Writers , Little Things, Big Differences 1 Comment One of the challenges that customer service professionals face on a daily basis is meeting customers’ service expectations. Service Untitled The blog about customer service and the customer service experience.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

JULY 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Advantages of using customer loyalty programs Cheryl July 30, 2010 Customer Service , Proactive No Comments I was just at Petco to buy dog food, and the cashier asked me if I wanted to join their customer loyalty program. So how do you go about having one?

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

SEPTEMBER 17, 2010

Adding one million extra staff hours to boost customer service experiences especially in women’s lingerie and shoe departments will cost $20 million. The cost of poor customer service Genesys Lab in conjunction with Datamonitor/Ovum calculated a 338.5 Brookes tells us that is what customers want.

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Customer Service Clothes Etiquette 2010 40

Service Untitled

MAY 13, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer feedback; an important tool for success Cheryl May 13, 2010 Customer Satisfaction , Proactive 2 Comments Ask a customer what they want from your company or service, and they will tell you. Is customer service commensurate with price in real estate sales?

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Customer Service Etiquette 2010 Salary 40

Service Untitled

MARCH 16, 2009

In the long run, increased first contact resolution will almost always reduce contact volume (and costs) and incrase customer satisfaction. It amazes me when my clients can not get passed the short-term increase in time and cost to see the long-term pay off. You can leave a response , or trackback from your own site.

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Customer Service Etiquette Phones 2006 40

Service Untitled

MAY 12, 2010

I don’t know, but that employee cost this company future customers. Service Untitled The blog about customer service and the customer service experience. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Don’t argue with customers.

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Customer Service Purchasing Phones Etiquette 40

Brilliantly Better

APRIL 14, 2010

18 comments… read them below or add one } 1 Anne Lyken-Garner April 14, 2010 at 10:27 am Sounds wonderful. Home-Made Remedies: Create Perfect Eyebrows Reply 2 dragos April 14, 2010 at 6:29 pm My pleasure, they’re all good people and valuable bloggers at the same time. As simple or as complicated as you see fit. {

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Service Untitled

APRIL 28, 2009

If you think that sounds like a total waste of money, just think about how much it would cost to pay them for all the time they invest. (If If you wanted to get really involved, you could offer to fly the volunteers to wherever your office is and put them up in a local hotel for a night or two as well.

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Credit Card Customer Service Gifts Etiquette 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

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Brilliantly Better

OCTOBER 14, 2010

I started to have 24-48 hours periods without sleep at almost no energy cost. You will be trained to spot that subtle movement which will lead to something extraordinary. Reply 2 dragos October 14, 2010 at 8:11 pm Yeap, that darkness into light thing is incredibly powerful, isn’t it? But I wasn’t. Yes, you will.

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