Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Professional Assistant Blog

MARCH 28, 2008

Home About Me Advertise Get A Job With A Thank You Letter By The Professional Assistant on Friday, March 28, 2008 Filed Under: Job Seeking , Productivity D id you just get out of an interview ? I appreciate your time and consideration in interviewing me for this position. Did you attend a few recently? Great post Richard.

Postal Code 100

Postal Code 2008 Cubicle 2007 100

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. I hear you.

2010 100

2010 Stress Resume Cover Letter 100

On The Job

AUGUST 23, 2010

Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Monday, August 23, 2010 7 Tips for Getting Off to a Great Start in a New Job Its a tough time to be entering the workforce. If youre in your first "real" job, there is a lot expected of you.

Cubicle 100

Cubicle Phones Etiquette Social Media 100

Laughing all the Way to Work

AUGUST 15, 2009

© Copyright Patricia Robb 2010 16 August, 2009 Warning! Here is some common-sense etiquette: Screen your calls: Subscribe to call display. However, I think our etiquette hasnt caught up with the technology. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Etiquette Phones 100

Laughing all the Way to Work

FEBRUARY 19, 2009

© Copyright Patricia Robb 2010 19 February, 2009 Welcome to Canada, Mr. President. What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Etiquette 2009 100

Laughing all the Way to Work

DECEMBER 5, 2009

.© Copyright Patricia Robb 2010 5 December, 2009 Do you like what you do? INTERVIEW WELL Make it a conversation. You are interviewing them too so ask questions. Take notes during the interview so you don’t forget what you wanted to ask. 5, 2010 at 12 p.m. How true that is!

Time Zones 100

Time Zones IAAP Interviewing Holidays 100

Laughing all the Way to Work

APRIL 5, 2010

© Copyright Patricia Robb 2010 5 April, 2010 When your boss arranges meetings behind your back. April 09, 2010 Jakob said. I cultivate the art of disappearance and unreachability on such occasions :-) JK May 10, 2010 kinoshi said. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 28, 2010

© Copyright Patricia Robb 2010 28 February, 2010 We did it Canada! Posted by Patricia Robb at 7:43 PM Labels: Administrative Assistant , gold medal , hockey , Olympics , professional assistant , Vancouver 2010 Reactions: 2comments: Foley-In-Charge said. March 01, 2010 Chrissy said. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 7, 2010

© Copyright Patricia Robb 2010 7 February, 2010 When your voicemail goes awry. I actually didn't know this and this is something I need because I tend to blather on a little bit and get carried away! :) February 12, 2010 Patricia Robb said. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2010

© Copyright Patricia Robb 2010 27 February, 2010 Wheres the remote thingy for the PowerPoint? Patty March 01, 2010 Patricia Robb said. March 01, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

PowerPoint 100

PowerPoint Time Zones IAAP 2010 100

Laughing all the Way to Work

SEPTEMBER 13, 2008

© Copyright Patricia Robb 2010 13 September, 2008 Why I love my job? When I interview for a job I interview the person interviewing me and try to get a feel for whether we will work well together. When we proceeded with the interview it was the second man however that I connected with. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones Interviewing IAAP International 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 Introducing The Administrative Bloopers Blog I started a new blog called The Administrative Bloopers Blog When you have a moment come and visit me over there. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

DECEMBER 28, 2009

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Gifts Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 22, 2009

© Copyright Patricia Robb 2010 22 February, 2009 Protocol for addressing Canadian and foreign dignitaries A reader asked if I would post on the proper protocol to address Canadian dignitaries such as the Prime Minister or other Ministers in the government. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JANUARY 23, 2010

© Copyright Patricia Robb 2010 23 January, 2010 I gave at the office Years ago when I was a child, I would canvass door to door with my sister for a charity for cancer research. January 25, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP AT&T 2010 100

Laughing all the Way to Work

MARCH 20, 2010

© Copyright Patricia Robb 2010 20 March, 2010 Admin Buddies I like to have someone at work that I can buddy with. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JULY 1, 2010

© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? July 04, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

FEBRUARY 13, 2010

© Copyright Patricia Robb 2010 13 February, 2010 Dealing in real time. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

JUNE 4, 2010

© Copyright Patricia Robb 2010 5 June, 2010 Playing nice in the sandbox When I was younger I had a bicycle with a chain that would skip a link after about ten pedals and then it would fall off. June 08, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

AUGUST 1, 2010

© Copyright Patricia Robb 2010 1 August, 2010 Oh where or where is my password? August 02, 2010 Anonymoussaid. August 02, 2010 Patricia Robb said. August 02, 2010 Jodith said. August 03, 2010 Jolene said. August 05, 2010 Patricia Robb said. August 05, 2010 Patricia Robb said. Works so far!

Time Zones 100

Time Zones 2010 IAAP Filing 100

Laughing all the Way to Work

MAY 9, 2010

© Copyright Patricia Robb 2010 9 May, 2010 Building Relationships one Assistant at a Time Assistants are in contact with other assistants on a daily basis. May 21, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 What ever happened to the "us" in Service? January 11, 2010 Anonymoussaid. January 11, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 15, 2010

© Copyright Patricia Robb 2010 16 January, 2010 Calendar "ah ha" I was participating in a Harvard sponsored webinar with my boss the other day. January 16, 2010 Patricia said. January 16, 2010 Foley-In-Charge said. January 18, 2010 Patricia Robb said. 5, 2010 at 12 p.m. Lets enjoy our day together.©

Calendars 100

Calendars IAAP Time Zones 2010 100

Laughing all the Way to Work

JULY 16, 2010

© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 13, 2010

© Copyright Patricia Robb 2010 13 March, 2010 Are you prepared? March 13, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.© Great article!

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MARCH 29, 2009

© Copyright Patricia Robb 2010 30 March, 2009 When working isnt fun: Ho hum, ho hum, its off to work I go. If you get an opportunity for an interview you may as well go and try it. Be prepared in the interview with your own questions too. I always like the interview to be a conversation, with both sides talking.

Time Zones 100

Time Zones Resume IAAP Interviewing 100

Laughing all the Way to Work

JULY 9, 2010

© Copyright Patricia Robb 2010 9 July, 2010 Taking stock Whenever I finish a project I always ask myself, or get together with those who assisted me, and ask the question, "What went well and what could have gone better?" 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Holidays International 100

Laughing all the Way to Work

JANUARY 31, 2010

© Copyright Patricia Robb 2010 31 January, 2010 Taking the time to acknowledge someone and say thanks. February 02, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

MAY 31, 2009

© Copyright Patricia Robb 2010 31 May, 2009 Go with your gut feeling! 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

MAY 16, 2010

© Copyright Patricia Robb 2010 16 May, 2010 Whose meeting is it anyway? 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ▼ 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Agenda 100

Agenda Time Zones International IAAP 100

Laughing all the Way to Work

APRIL 22, 2009

© Copyright Patricia Robb 2010 22 April, 2009 Happy Administrative Professionals Day! 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Administrative Professionals 100

Administrative Professionals Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

FEBRUARY 27, 2009

© Copyright Patricia Robb 2010 27 February, 2009 Different spellings: British, Canadian and American I was proofing a document the other day, but since Ive been reading documents from the United States and Canada, I couldnt remember if behaviorial was the American or the Canadian spelling. 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP Meeting Minutes Google 100

Laughing all the Way to Work

DECEMBER 31, 2009

I bet they never asked you that question at a job interview). January 06, 2010 Helene Sinclairsaid. January 07, 2010 Post a Comment Newer Post Older Post Home Subscribe to: Post Comments (Atom) Join me for a Webinar, Sept. 5, 2010 at 12 p.m. Admin in the Spotlight: Interview with Lynn Holgat. See you soon!

Time Zones 100

Time Zones 2010 IAAP International 100

Laughing all the Way to Work

OCTOBER 31, 2009

© Copyright Patricia Robb 2010 31 October, 2009 A twelve step program to survive as an Admin My grandson has started walking. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat.

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

SEPTEMBER 18, 2009

© Copyright Patricia Robb 2010 18 September, 2009 Atlanta, Georgia: The City that Smiles I recently arrived in Atlanta, Georgia to attend OfficeArrow s Lift Summit on Social Media. 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts?

Time Zones 100

Time Zones IAAP Meeting Minutes International 100

Laughing all the Way to Work

AUGUST 22, 2009

© Copyright Patricia Robb 2010 23 August, 2009 Nice ways to say, "Hurry up!" 5, 2010 at 12 p.m. Patty Buckner North Bay Index by date ► 2010 (26) ► September (2) What's all the fuss about reading contracts? Admin in the Spotlight: Interview with Lynn Holgat. Lets enjoy our day together.©

Time Zones 100

Time Zones IAAP Holidays Meeting Minutes 100