Laughing all the Way to Work

JANUARY 15, 2010

© Copyright Patricia Robb 2010 16 January, 2010 Calendar "ah ha" I was participating in a Harvard sponsored webinar with my boss the other day. The topic was on personal branding and they were making recommendations to executives on how to polish up their image. Lets enjoy our day together.©

Calendars 100

Calendars IAAP Time Zones 2010 100

Make or Break Moments

JANUARY 5, 2010

With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [.] Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What will they say? So what can you do?

2010 100

2010 Customer Service 2009 2008 100

Loosely Speaking

MARCH 16, 2010

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos: First Spring Training Tuesday, March 16, 2010 at 11:16 am // By: ktcosmos // Category: Baseball , Sports I appreciate that I am still in business. Then, there was our family Oscar party when I dressed up as Annie Savoy, again in the jacket.

Training 100

Training 2004 2010 2009 100

Andrea Kalli

MAY 14, 2010

By AndreaKalli It is evident that Virtual Events Support and Management will be one of the hottest niches in 2010. The problem is that the bulk of these businesses lack the skills, knowledge and time to effectively set-up and implement their Virtual Events. Enroll today and receive two high calibre training programs at a $150 savings!

Training 100

Training 2010 Social Media Microsoft Outlook 100

Make or Break Moments

JUNE 14, 2010

I hosted the local meet up in my community and eight people signed up. Tags: Linchpin Meet-ups , Linchpins , Polar Unlimited , Rise Partnerships , Seth Godin Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Talk about a make or break moment.

UPS 100

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Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. I use a place based in Toronto, Canada called Last Minute Training. 5, 2010 at 12 p.m. Lets enjoy our day together.© " Warning!

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

MARCH 9, 2010

Tags: BusinessWeek , customer first , customer focused , USAA Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

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Customer Service 2010 2009 Attire 100

Make or Break Moments

APRIL 15, 2010

Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn. It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?

Customer Service 100

Customer Service Social Media 2009 2010 100

Andrea Kalli

MAY 15, 2010

By AndreaKalli Every once in awhile we all get the urge to freshen things up on our sites. Time to Jazz Up Your Website Social Buttons? Often, business owners find themselves so caught up in their paperwork or their day-to-day operations that they forget about… Continue reading the rest of this article. Cool and Funky.

UPS 100

UPS Social Media Facebook Twitter 100

Make or Break Moments

JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! The premise is a series of high level bosses donning their regular duds and rubbing elbows with front line employees.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

APRIL 19, 2010

Want to set your blog up to be downloaded on Kindle? Tags: blog subscriptions , Kindle , make or break moments Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Visit, Kindle: Make or Break Moments to subscribe.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

AUGUST 9, 2010

We didn’t grow up together. Tags: Bekah Facemire , building customer relationships , Drug Mart Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Our kids weren’t in soccer together. We didn’t work at the same place.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JANUARY 11, 2010

No, but it is all of those little details that add up when the customer thinks back on how the experience MADE THEM FEEL. Tags: build relationships , garner trust , how customers feel , Maya Angelou , Oprah Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

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Ian's Messy Desk

OCTOBER 20, 2010

Home About Contact Me Links Sitemap Memory Makeover: Tips to Spruce Up an Absent Mind Posted by Ian McKenzie Written on October 20, 2010 If youre new here, you may want to subscribe to my RSS feed. So hang up the phone, find a quiet place and focus. Ian’s Messy Desk Helping you get the most out of the 24 hours in your day.

UPS 100

UPS 2006 Keyboards Ergonomics 100

Make or Break Moments

AUGUST 18, 2010

and I decided it would be fun to have a meet up with other bloggers in the area. Mocha Joe’s Coffee Shop (formerly Arabica Coffee) has graciously hosted our meets up without a fee or fuss. Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. The location.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 11, 2010

Posted by Deborah Chaddock Brown on April 11, 2010 under Customer Moments | Be the First to Comment I love the phrase Put Customers First. Crack me up. Another employee came up and heard our discussion. Of course in my own little world I was sure that I coined the phrase. So I asked him – how long as that been the slogan?

Customer Service 100

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Make or Break Moments

MARCH 17, 2010

Posted by Deborah Chaddock Brown on March 17, 2010 under Communication , Employee Moments , Listening | Be the First to Comment I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing. .&#

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Make or Break Moments

JUNE 4, 2010

On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate. The guys who just plod around the office corridors, just turning up for their paycheck… Well, those guys don’t have a prayer, poor things. All inspired by Seth Godin. Just like yours does.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JULY 27, 2010

This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 10, 2010

He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock! (And I agree, Church of the Customer is a great add to the list!) Regards, Kelly Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

I set up a Wordpress.com blog and with the exception of the $9.95 Tags: create a landing page , Deborah Chaddock Brown , Name Cheap , own your brand Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. What did you find? The cost? It was almost free.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

SEPTEMBER 3, 2010

Not a problem, I was entertained by the two sales associates talking to each other about how the one’s boyfriend refuses to change diapers and wants her to start potty training her 12 month old. “It used to be $75 but the bad checks were so much that the company said we can only take checks up to $40.&#

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

MARCH 22, 2010

Posted by Deborah Chaddock Brown on March 22, 2010 under Customer Moments , Expectations , Resolving Conflict | Be the First to Comment “Experience is what you get when you didn’t get what you wanted.&# If I mess up and don’t deliver as promised – do I at least make sure the resolution is a good experience?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. is celebrating their 35th year in business.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Earlier today I posted a follow-up article on the situation – [link]. Accelerators that stick and brakes that don’t work. .&# Do you have a crisis management plan for your organization?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 21, 2010

Or maybe your start-up story is ordinary, but how you came to focus on a particular product or service is unique. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. You can’t make eye contact. You have a unique story as well.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

MAY 11, 2010

I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. I’ll never know if I don’t pick up the phone and ask. No change.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 4, 2010

Two enthusiastic thumbs up. Tags: Advertising Age , customer-focused message , easy to understand , listening Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Scandal, fear, anger, and a general loss of confidence from consumers have made banking a challenging field.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned. It was hard to choose which sessions to attend.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 19, 2010

It was simple to set up the account and post the job and before long I had 40 people apply for the job. If your services were stacked up against the competition, like the candidates at oDesk, how would you compare? Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

JUNE 28, 2010

I put the tub on my side table and let a few people know that they were welcome to stop by for a pretzel if they needed a mid-day pick me up. People from the mail room up to and including the president, would stop by for a snack and a chat. Comment Schmomment 2010-07-03 | State of Mind Coaching & Training said, [.]

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

How do you pick up the conversation from there? Tags: Alan Alda , building customer relationships , just say yes Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. A favorite customer of mine called last week and asked if we could meet for an hour. Why not be that person?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming. He cracked up laughing and called to share the ironic experience with his new best friend the GM. He used that free night in Chicago; the room spectacular – the bathtub – dirty.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

If we find out something new and exciting – we should keep it a secret so that we have a leg up on our competition. Tags: Akron Blogger Group , customer relationships , share the wealth Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

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