Make or Break Moments

JULY 28, 2010

Tags: building relationships , make or break moments , sales approach Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. We talk about CUSTOMER SERVICE but I didn’t see a group that dealt with the “relationships&# we have with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

I was reading the posts over at Small Business Trends (something I highly recommend you do) and ran across an article by Barry Moltz entitled the 10 Customer Service Trends of 2010. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 21, 2009

The purpose of your website should be to get the reader to take a predetermined action: pick up the phone, send you an email or fill out a contact form. Make sure your website is doing its part to capture the reader’s attention and get them to pick up the phone so you can do your magic.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. HPTI) in Reston, Virginia, has been awarded the 2010 Stevie® Award for Support Staffer of the Year.

2010 100

2010 Interviewing Time Zones IAAP 100

Make or Break Moments

JANUARY 20, 2010

I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers. .&# We need to do the same thing with our customers. Customer complaints are another great place to look for patterns. She was looking for patterns.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 29, 2010

His phone is turned off – probably to avoid my text messages – and the silence is killing me. I changed my account and paid for premium service thinking that maybe there was a glitch in the free service. It included another customer service address to contact. So I focus on work. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

I was invited to speak on Earning Customer Loyalty - a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends. As this piece ( [link] ) suggests, services helps keep those new customers coming back for more.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MAY 11, 2010

I’ll never know if I don’t pick up the phone and ask. Are you guilty of just focusing on the customers or prospects that scream the loudest and let the ones who seem self sufficient, fend for themselves? I am a customer service trainer, and in training I reiterate the importance of the customer relationship.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MAY 16, 2010

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Top 5 Ways of Being More Efficient in Business by Stefan Töpfer on May 17, 2010 The top 5 tips weekly post is always full of hints and tips for small, home & micro business owners.

2007 100

2007 2008 2006 2009 100

Andrea Kalli

MAY 6, 2010

By AndreaKalli As soon as your first product or service is ready to hit the market, you have a very important task ahead of you. Twitter is a free service and you can link to your Twitter account from your blog or your business’ official website. Customer service is a time sensitive task.

Twitter 100

Twitter Social Media Microsoft Outlook Customer Service 100

The Small Business Blog

OCTOBER 31, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Look at you calendar and write next to each meeting how long it should take and stick too it. OnlineOffice: Overview Get the Flash Player to see this player.

2007 100

2007 2008 2006 2009 100

The Office Professionals Place

AUGUST 13, 2009

Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. A good office professional must be able to greet clients, answer phones, and interact pleasantly, politely, and cordially.

IAAP 100

IAAP Filing Administrative Professionals Skills 100

The Small Business Blog

NOVEMBER 17, 2009

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk To orchestrate this approach, you have to have a carefully monitored calendar to get your timings right. OnlineOffice: Overview Get the Flash Player to see this player.

Suppliers 100

Suppliers 2009 2007 2008 100

The Small Business Blog

NOVEMBER 7, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk I called again and again after waiting 20 minutes on the phone, I had to explain all this again, I was told I would get a return form to fill in. And I should order a new computer.

2007 100

2007 Keyboards 2008 2009 100

The Small Business Blog

MAY 10, 2006

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Seems to me that a lot more SME are using google services now. Making your small business carbon neutral. OnlineOffice: Overview Get the Flash Player to see this player.

2006 100

2006 2008 2007 2009 100

The Small Business Blog

OCTOBER 2, 2007

Copyright © 1994-2010 Winweb® · All rights reserved. Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk This type of surveillance is so advanced and allows us to be able to view our business remotley, from your PC and even our mobile phone. External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2009 2010 100

Make or Break Moments

FEBRUARY 1, 2010

If we are conversing online or over the phone – the desire to multi-task while we talk can be overwhelming, but if you read Larry’s article you can hear just how wrong that decision was. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER. The pleasantries we learned in Kindergarten still work well.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

FEBRUARY 16, 2010

As the phone is ringing, I tell my daughter – it is after 6pm on a holiday – they aren’t open. Tags: Learned Owl , local community , serving the community Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. So I call the local bookstore, The Learned Owl.

Learning 100

Learning Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 15, 2010

“If they have great content, the reader stays longer and then picks up the phone or emails or places an order, right?&# “Yes – that’s what I offer. You didn’t position it right so that the customer truly understood what you could do for them.&# Words People Read.&# “Nope. You are offering them sales.

Customer Service 100

Customer Service 2009 2008 2005 100