It's Not What You Say – It's How They Feel » Make or Break Moments
Make or Break Moments
JANUARY 11, 2010
Will customers remember the 20% discount we gave them or the fact that we were open in the evenings? “Oh yes, it was a great experience. “What made it so great? “I’m not sure, but I just felt good about my purchase. It was Maya’s 70+ birthday and Oprah asked her what she thought of growing older.
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