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Take Control of Your Customer Service with These 6 Tips

Success

Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you. This builds customer loyalty. Walk the talk.

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Rebranding? 7 Keys to Ensure a Smooth Transition

Success

To customers, a brand is the promise of an experience as well as the experience of that promise being delivered. Some aspects of your brand (great sensory appeal, supreme customer service , excellent training, meeting deadlines , etc.) will probably never change. Keep an open mind. Radically changing your brand is risky.

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Ep 210: Lexi Gunther – Executive Support Team Manager and Executive Assistant to the Head of Product at Cedar

LEADERASSISTANT.COM

She has been an EA and thought partner since 2009 and currently works at Cedar, a health-tech company, where she manages the Executive Support Team and is the Executive Assistant to the Head of Product. Brené Brown CONNECT WITH LEXI Lexi on LinkedIn ABOUT LEXI Lexi Gunther has been an Executive Assistant and thought partner since 2009.

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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Small Business world News Round-up – 2009/10/27 by Stefan Töpfer on Oct 27, 2009 Here is this week’s news round-up for home business, micro business, sole-traders, freelancers, self-employed and any one who is interested in small business news from around the world. Do you earn what you should? — ST.

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Ep 215: Kathleen Burns Kingsbury on Changing Your Money Mindset and Negotiating for What You Deserve

LEADERASSISTANT.COM

Kathleen served as an adjunct faculty member at the McCallum Graduate School at Bentley University from 2009 to 2019 where she taught the Psychology of Financial Planning in the CFP program. Breaking Money Silence®: How to Shatter Money Taboos, Talk More Openly about Finances, and Live a Richer Life is Kathleen’s fifth book.

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Time for a Midmorning Gift to You

Make or Break Moments

1 cup skim milk 2 T Splenda granular (or your choice of sugar substitute) 2 T sugar-free mocha instant coffee (General Foods International – I’m actually using the decaf, sugar-free French Vanilla) 1 T instant coffee 1-1/2 cups ice. Blend about 30 seconds and then ENJOY!

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