Make or Break Moments

JANUARY 1, 2010

How will you manage the resolutions you’ve established for this new year? And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words. Last year I selected three words, which were Bite, Charge and Follow-Up. What will your three words be?

2010 100

2010 2009 Customer Service 2008 100

Office Organization Success

JULY 31, 2009

Let me share a secret with you that many successful online solopreneurs already know – you have to manage your business before you can market your business, and if you’ve been with me for a while you’ve no doubt heard me say this many times! Create a calendar template. c) 2009 Tracey Lawton.

Management 100

Management Calendars Email 2009 100

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. If there are any deadlines or appointments, put them in your boss’s calendar or task list with appropriate reminders.

Management 100

Management Time Zones IAAP International 100

Make or Break Moments

JANUARY 12, 2010

In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! “Because the companies are large enough, the workers don’t know what the boss actually looks like.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

Our senior managers seldom interact with customers. So how do you ensure that every department and manager put the customers first when hiring, marketing and measuring? Do managers and executives regularly interact with customers? We do not track customer complaints in order to identify trends. with front line employees?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? Tags: crisis management , real time reviews , Toyota restoring trust Dennis Snow said, Deborah, Yesterday I posted an article that (for the most part) was positive on the manner in which Toyota was handling the gas-pedal situation. Communication is key.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

A great gift for a new business owner or store manager, Put Customers First is just $9.95. A great value when you consider the financial benefit of repeat business. Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Sales fell, but due to our fame, management believed they could simply ride out the bad time. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 14, 2010

Today, I am a Quality Systems Manager and still love getting that “aha moment&# with both internal and external customers! It was my first real “aha moment&# with a customer that I didn’t like. I think that many difficult customers have had poor service in the past. Dazzle them and they may surprise you!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. The discussions have talked more about the root of the problem.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

OCTOBER 4, 2009

© Copyright Patricia Robb 2010 4 October, 2009 Confessions of a Micro-Manager Who would want to work for a micro-manager? Here are some reasons I think managers can get possessive: Im not sure I can trust you. A manager has to have confidence that you know how to do your job. I never wanted to be a manager.

Management 100

Management Time Zones IAAP International 100

Make or Break Moments

DECEMBER 25, 2009

But we still manage to create MAGIC together. Everything viewed through his young eyes was fresh and new. He wasn’t cynical or skeptical; he took things at face value. Remember when your business was young and you had that same sense of excitement and innocence about the possibilities? We continually look for ways to make it FUN.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 23, 2010

We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 15, 2010

By the end of 2009 we’d exceeded the mark and in January held our first in person meeting where more than 170 people joined for an evening of networking and presentations. Mashable offers several tips for effectivley management your group. Paul Douglas of UBS decided to start a local group in Hudson, Ohio.

Customer Service 100

Customer Service Social Media 2009 2010 100

Clutter Coach

OCTOBER 19, 2013

Originally posted 2009-04-14 11:06:01. Instead, now… I’ll admit it: I keep three calendars: 1) The TO-GO PLANNER, which is a dual week-at-a-glance/month-at-a-glance color-coded piece of brilliance I found at The Container Store, and which I take EVERYWHERE with me. Productivity Technique Time Management Tools'

Calendars 100

Calendars AT&T 2009 Home Office 100

Make or Break Moments

AUGUST 9, 2010

Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. That’s where we met – at register 5. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Week after week.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 28, 2010

Several years ago I was a field manager with Pearle Vision in New England. How many managers are out there beating their dented heads against the wall when all along the answer is right there in front of them…at Sam’s Club! When I was a kid I would pretend they were cigarettes (hey it was before the Surgeon General).

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

you have a crisis management plan for your organization? Please share. Toyota Rebuilds Trust » makeorbreakmoments.com said, [.] With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [.]

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

MARCH 17, 2010

It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MAY 16, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Use a specific business calendar to keep a reminder of your schedule. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. External Links External Links SynergyOne.co.uk Be ruthless with your filing.

2007 100

2007 2008 2006 2009 100

Make or Break Moments

JUNE 30, 2010

If you remember your employees are thinking about themselves - might that change how you manage and respond to their opportunities for improvement?

Customer Service 100

Customer Service 2009 2008 2010 100

Professional Assistant Blog

AUGUST 13, 2008

Home About Me Advertise A Great Outlook: Adding Holidays to Microsoft Outlook By The Professional Assistant on Wednesday, August 13, 2008 Filed Under: MS-Outlook , Organize D o you often wonder how you can add your countrys holidays into your calendar in Microsoft Outlook ? In the Calendar Options section, click Add Holidays.

Microsoft Outlook 100

Microsoft Outlook Holidays 2008 Calendars 100

Make or Break Moments

JANUARY 29, 2010

Tags: Drew McLellan , Events Bot , follow up , online events management , silence is deadly Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Social Media 100

Social Media Customer Service 2009 2008 100

Loosely Speaking

MARCH 12, 2009

This blog will highlight the tip I provided at the meeting: Using the Marketing-Mentor 2009 Grow Your Business Marketing Plan + Calendar.  When you purchase the download for a nominal price, this combo marketing plan and calendar guides a business owner through the important tasks that so often get pushed off to the side.Â

Networking 100

Networking Calendars Mentoring 2009 100

Make or Break Moments

JUNE 15, 2010

As a new store manager at Pearle Vision, I was familiar with that selling tactic and didn’t approve, however, I did believe in rewarding my associates. What the customer wanted was irrelevant. So each month I created a contest – the person selling the most of the “product of the month&# received dinner for two on me.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

When I worked for Pearle Vision, I started as a store manager. You are so right – we spend so much time and training on that initial interaction – IMPORTANT THOUGH IT IS -but forget about the ongoing part. When we dispensed the glasses we would invite the customer to come back for free adjustments. So few people do that.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JANUARY 13, 2009

Tuesday, January 13, 2009 at 11:22 am // By: ktcosmos // Category: Business Strategies/Perspectives , Family Life While many Virtual Assistants already do offer these services, some VAs and clients may actually be wondering, SHOULD they? Social networking became the trendiest way to stay connected in 2008. Here’s Your F.A.Q.

Networking 100

Networking Social Media 2009 Twitter 100

Stephanie LH Calahan

DECEMBER 23, 2009

- How to Use Both For Optimal Professional & Personal Productivity (guest post by Meggin McIntosh) A question that often comes up in workshops as well as on my blog is this one: How do you suggest people use their calendar (planner) in conjunction with the tickler (1-31) files? What are your thoughts in this area? "The Ph.D.

Filing 100

Filing Calendars Networking Email 100

Stephanie LH Calahan

DECEMBER 15, 2009

  I hope that you have a wonderful remainder of 2009 and a fabulous entry into 2010! PS -- If you did not read my post about the Great Organizing Giveaway , you must mark your calendars for January 25th!   I hope that you have a wonderful remainder of 2009 and a fabulous entry into 2010! To your success!

Medical 100

Medical 2009 2010 Calendars 100

Stephanie LH Calahan

FEBRUARY 5, 2010

  2009 was rough on a lot of us.  I want to support that success, so I've decided to open my calendar and offer a limited number of f'ree strategy sessions via telephone or skype.   2009 was rough on a lot of us.    2010 is the start of something new, something better. 

2010 100

2010 2009 Calendars Fax 100

Men With Pens

DECEMBER 10, 2009

And it’s sweet because now I get to discuss my ultimate, favorite topic: T, for Time-based, which has a great deal to do with project management. And project management is what I do best. And it needs to be managed properly to turn out well. And then, you’ll be managing your project properly. Reply Mary E.

Project Management 40

Project Management Management 2009 AT&T 40

Loosely Speaking

JUNE 7, 2009

Sunday, June 7, 2009 at 10:40 am // By: // Category: Life of the Virtual Assistant Entrepreneurs who work from home often report a sense of isolation, caused by, well, working in isolation much of the time. Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Regional Virtual Assistant Retreat? Get Loosely Speaking Products.

2004 100

2004 Agenda 2009 Calendars 100

Loosely Speaking

OCTOBER 9, 2009

Friday, October 9, 2009 at 5:08 pm // By: ktcosmos // Category: Business Strategies/Perspectives , Life of the Virtual Assistant There are many scenarios that can derail your well-oiled SOHO operation. Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Whoops! These’ll getcha, just like a change up in baseball.

2004 100

2004 Holidays 2009 Calendars 100

Loosely Speaking

FEBRUARY 24, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs And now for some damage control Tuesday, February 24, 2009 at 4:02 pm // By: ktcosmos // Category: Blogging In the wee hours of February 18, while I was packing for a trip out of town, Loosely Speaking vanished from existence. Now I can get back to knitting and photography!

2009 100

2009 2004 Mentoring AT&T 100

Loosely Speaking

FEBRUARY 24, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs And now for some damage control Tuesday, February 24, 2009 at 4:02 pm // By: ktcosmos // Category: Blogging In the wee hours of February 18, while I was packing for a trip out of town, Loosely Speaking vanished from existence. Now I can get back to knitting and photography!

2009 100

2009 2004 Mentoring AT&T 100