Make or Break Moments

JULY 5, 2010

The employee’s answer was classic: “Oh I agree but my boss told me to push those two styles because they are priced well.&# The customer said “yes, I wasn’t so sure I liked those either.&# Probably they were discontinued or had a nice profit margin. Do you have a hidden agenda with your customers?

Agenda 100

Agenda Customer Service 2009 2008 100

Make or Break Moments

JULY 19, 2010

So throwing out the high and the low, I started to look for people to interview. Most cover letters stated that English was their first language or that they had experience with transcribing English Some listed their experience in audio transcription I narrowed it down to a few – prices ranging from just under $4/hour to $16/hour.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse. Our service cost us more to provide and soon fewer people could afford it.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 15, 2010

The main article is entitled How to Avoid Price Objections , but really covers several sales techniques. Price may be the objection voiced by prospects, but the real obstacle may well be your own rigidity. Today I received the monthly newsletter from the local Sandler Sales franchise: The Ruby Group. Number Four caught my eye: 4.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 16, 2010

They partner with the teachers in our school system and have all of the books at great prices. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? And EVERY SINGLE TIME The Learned Owl has been there for me.

Learning 100

Learning Customer Service 2009 2008 100

Loosely Speaking

MARCH 17, 2009

Mark your calendar for Wednesday, March 18, 2009 beginning at 7:00 p.m. Mark your calendar for Wednesday, March 18, 2009 beginning at 7:00 p.m. Â Join me for an in-depth interview with Sharon Williams of The 24-hour Secretary , and founder of the Online International Virtual Assistants Convention.Â

2004 100

2004 Fax 2009 Calendars 100

Make or Break Moments

FEBRUARY 15, 2010

The scope of the project creeped and creeped until he wanted four times what we’d originally talked about for the original price. A small business with a limited budget and big ideas. This was my fault. I didn’t set boundaries. I didn’t fully explain the value of the original project.

Customer Service 100

Customer Service 2009 2008 2005 100

Make or Break Moments

JANUARY 26, 2010

Or have you positioned yourself like Nordstroms and created policies around the 90% of your customers who just want a good quality product/service at an affordable price? Are they based on the few that try to ruin it for the rest of us? The Pareto Principle !

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 21, 2010

Smith Tamera Kremer Iqbal Mohammed Brendan Tripp Adelino de Almeida Jacob Morgan Casey Hibbard Andy Hunter Julian Cole Debra Helwig Anjali Ramachandran Jye Smith Drew McLellan Craig Wilson Karin Hermans Emily Reed David Petherick Katie Harris Gavin Heaton Dennis Price Mark Levy George Jenkins Doug Mitchell Mark W.

Social Media 100

Social Media 2009 Customer Service 2010 100

Ian's Messy Desk

JULY 28, 2010

A while back, Coopers & Lybrand (now Price Waterhouse Coopers ) released data from a poll on personal organization. Add dated or calendar items to a tickler file system or a diary as soon as they arrive. This is one of the more popular posts at Ian’s Messy Desk. I’m reposting with some update information.

2007 100

2007 Filing 2009 AT&T 100

Laughing all the Way to Work

JANUARY 13, 2009

© Copyright Patricia Robb 2010 13 January, 2009 Is it that time of the year already? Thanks for the help Maura January 13, 2009 Patricia Robb said. When it gets closer to the course date and it doesnt look like they will fill the seats, they offer the course at a cheaper price. January 13, 2009 Anonymoussaid.

Time Zones 100

Time Zones IAAP 2009 International 100

Laughing all the Way to Work

JANUARY 19, 2009

© Copyright Patricia Robb 2010 19 January, 2009 Training On-line Recently someone asked me a question about training on-line so I thought I would share the answer in a post. When it gets closer to the course date and it doesnt look like they will fill the seats, they offer the course at a cheaper price.

Training 100

Training Time Zones IAAP Meeting Minutes 100

Laughing all the Way to Work

JANUARY 31, 2010

I could still send the cards out in hardcopy, and since I could do it online it was convenient and reasonably priced. Admin in the Spotlight: Interview with Lynn Holgat. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

JANUARY 10, 2010

Now, there doesnt seem to be a difference in price at all, it is just common practice that we have to do it ourselves. Admin in the Spotlight: Interview with Lynn Holgat. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service?

Time Zones 100

Time Zones IAAP 2010 International 100

Laughing all the Way to Work

SEPTEMBER 17, 2010

Admin in the Spotlight: Interview with Lynn Holgat. I gave at the office Calendar "ah ha" Introducing The Administrative Bloopers Blog What ever happened to the "us" in Service? ► 2009 (58) ► December (5) Office Confidential: Just for fun to start your Ne. Oh where or where is my password?

Time Zones 100

Time Zones IAAP Negotiating International 100