Make or Break Moments

JULY 1, 2010

I learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. She is engaging and fun as well!”

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JULY 9, 2010

So what does it take to be a computer business and stay a vibrant and valuable resource for 35 years in an industry that has had more changes than “Carter has liver pills?&# is celebrating their 35th year in business. is celebrating their 35th year in business. is celebrating their 35th year in business.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 14, 2010

Will people forget that his ego seemed to shine brighter than his gifts to the industry? Let me start by saying that I’m not a basketball fan. You may say that as a professional sports celebrity – he should have only considered himself. If that is the case, I wonder – what will be the long term affect with the fans?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. A favorite customer of mine called last week and asked if we could meet for an hour. His example is saying yes to keep food on the table.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. Then our costs rose and the economy took a turn for the worse. Our service cost us more to provide and soon fewer people could afford it.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

OCTOBER 12, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Your blog’s role in your professional visibility Monday, October 12, 2009 at 11:11 am // By: ktcosmos // Category: Blogging Ever wonder where blogging is headed now that social media web sites have become mainstream tools? Get Loosely Speaking Products.

2004 100

2004 Social Media 2008 2009 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. I love the lively discussions that happen on LinkedIn in the various groups. I have answered questions and joined/started discussions but I felt like something was missing.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JANUARY 25, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Taking Care of Each Other Sunday, January 25, 2009 at 5:53 pm // By: ktcosmos // Category: Travel These times provide lots of opportunities for extending simple kindnesses, and taking care of “our chother,&# as my children called it when they were tiny.

2004 100

2004 Social Media 2009 Travel 100

Make or Break Moments

MAY 11, 2010

When the purchase cycle in your industry is long (people only bought glasses every 3 years) it is hard to establish that relationship unless you give the customer a reason to keep coming back. People loved that. Anyway – on my soap box – thanks so much for the visit and the comment!

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JUNE 16, 2009

Tuesday, June 16, 2009 at 7:49 am // By: // Category: Blogging 126 spams. Then there’s lure of social media. Nelson (coolmoonyogaknits) Comment // June 16th, 2009 // 8:11 am I think that in today’s “economy&# we have to be willing to be a little brave in some aspects: maybe now is the time to try X.

2009 100

2009 Social Media 2004 AT&T 100

Loosely Speaking

JULY 10, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Roundup #5 Prescott Style Friday, July 10, 2009 at 2:26 pm // By: ktcosmos // Category: Virtual Assistant Resources A recent meeting with local VA bud Tara Fort , owner of Versatility4u.com , generated a list of resources you may want to review. High five your client for us!!

2009 100

2009 Social Media 2004 AT&T 100

Loosely Speaking

AUGUST 6, 2009

Deadline is midnight, Arizona time, Monday, August 31, 2009. FreshBooks —C oupon for $20 off ANY of FreshBooks packages, redeemable until September 30, 2009. ClientSpot — 20% off coupon for all attendees, good until September 30, 2009. normally $125.00) Special rate good only for attendees, must be redeemed during the event.

2009 100

2009 Agenda Social Media Phones 100

Andrea Kalli

MAY 11, 2010

Here are some article links you might find interesting: Best Buys for 2010: Software, Webware, and Other Digitools – I almost met my 2009 financial goals. I Recommend These Premium Biz Resources "I cant say enough great things about the Certified Internet Marketing and the Social Media Marketing Specialist programs through VAClassroom.

Social Media 100

Social Media Purchasing Microsoft Outlook Training 100

The Small Business Blog

MAY 10, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? SME / SMB Have Become Obsolete Acronyms by Zoli Erdos on May 10, 2006 Software Industry analysts seem to have a fun time coming up with three-letter combinations.

2006 100

2006 2008 2007 2009 100

Make or Break Moments

FEBRUARY 1, 2010

We can get wrapped up in our industry and forget that most normal people don’t live and breathe our world and as such – probably aren’t familiar with our abbreviations or jargon. I am the Queen of doing seven things at once and inevitably doing none of them well. Avoid jargon.

Customer Service 100

Customer Service 2010 2009 2008 100

Andrea Kalli

AUGUST 12, 2010

talk about shoe accessories - do’s and dont’s of buying shoes - gift ideas for the shoe lover - the latest in shoe designs - what’s going on in the shoe industry - do a series about kids shoes. August 17th, 2009 at 7:29 pm Lots of great information here, Andrea. Best fitting tips, etc. - 7) Have a Newsletter?

Facebook 100

Facebook Promotion Social Media Twitter 100