Make or Break Moments

JUNE 12, 2010

Here’s what I said: I believe if we use social media as a way to connect – then yes, it can build wonderful relationships; with industry leaders as well as our customers/prospects. The comments are interesting – some that agree and some that don’t.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 30, 2010

We have a make or break opportunity available to us when we use social media to actively listen to what is being said about us and our industry and to query those consumers for what is important to them. I have put together a Customer-Focus Social Media Strategy workbook that I offer FREE to help get you started.

Social Media 100

Social Media Customer Service 2009 2010 100

Make or Break Moments

MARCH 15, 2010

We provided a great service at a good price-the best in out industry. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys. In one example in the book the wise one man on the peak tells the story of a once great company: “When I was younger, I worked for a very large and famous company.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

Customer Service 100

Customer Service 2009 2010 2008 100

Loosely Speaking

MARCH 12, 2009

This blog will highlight the tip I provided at the meeting: Using the Marketing-Mentor 2009 Grow Your Business Marketing Plan + Calendar.  When you purchase the download for a nominal price, this combo marketing plan and calendar guides a business owner through the important tasks that so often get pushed off to the side.Â

Networking 100

Networking Calendars Mentoring 2009 100

Make or Break Moments

JULY 14, 2010

I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and HR professionals. I love the lively discussions that happen on LinkedIn in the various groups. I have answered questions and joined/started discussions but I felt like something was missing.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

DECEMBER 4, 2009

In talking with veterans in the industry, most eventually remodel their business plan taking it in one of the following directions, all of which take them out of personally providing day-to-day direct services: a. First up on December 15, 2009 , is “Facebook Up Close and Personal,&# presented by Andrea Kalli.

Management 100

Management 2004 2009 Calendars 100

Make or Break Moments

JANUARY 13, 2010

How often are we ungrateful of: Our customers when they have demands Our employees when they do something wrong Our boss when they ask too much Our industry when it doesn’t respond like we’d hoped The little things in life The economy is tough and we can find ourselves wallowing in the land of the ungrateful. Ungrateful.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 7, 2010

The article details the survey particulars (about 500 people per country surveyed), the worst hit industries, what ticked customers off and what set businesses apart. Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 1, 2010

Best selling author – noted speaker – he is a gem in the industry of marketing and social media. His THREE WORDS are a classic strategy to focus your year and I’m a big fan! This all happened because Sheila GAVE me a high compliment with a recommendation.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MAY 7, 2010

Back then, the marketing industry was abuzz about how citizen marketers were changing the landscape, whereas the second two editions have revolved primarily around the growing field of social media and how its methodologies have affected marketing as a whole. Within seven days they had commitments from 103.

Social Media 100

Social Media Customer Service 2009 2008 100

Loosely Speaking

JUNE 17, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos, part 1 Wednesday, June 17, 2009 at 3:44 pm // By: ktcosmos // Category: Baseball , Cleanup Knitter A week ago today, our youngest was drafted by the Los Angeles Angels. Comments: 3 3 Comments Tombo Comment // June 17th, 2009 // 4:26 pm BIG congrats!!!

2004 100

2004 2009 Calendars Copyright 100

Loosely Speaking

JANUARY 13, 2009

Tuesday, January 13, 2009 at 11:22 am // By: ktcosmos // Category: Business Strategies/Perspectives , Family Life While many Virtual Assistants already do offer these services, some VAs and clients may actually be wondering, SHOULD they? Denise Comment // January 23rd, 2009 // 5:12 pm I love those resources! Here’s Your F.A.Q.

Networking 100

Networking Social Media 2009 Twitter 100

Loosely Speaking

MARCH 19, 2009

We spoke yesterday, March 18, 2009, as a part of her Insider series for Virtual Assistants. Visit: www.VAbizcoach.com for more. Podcast: Play in new window | Download Comments: 0 Leave a Reply Site Pages Commenting Policy About ktcosmos Got Loose Change? Get Loosely Speaking Products.

2004 100

2004 2009 Interviewing Calendars 100

Make or Break Moments

MAY 11, 2010

When the purchase cycle in your industry is long (people only bought glasses every 3 years) it is hard to establish that relationship unless you give the customer a reason to keep coming back. People loved that. Anyway – on my soap box – thanks so much for the visit and the comment!

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

JUNE 18, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos – Part 2 (signing day) Thursday, June 18, 2009 at 8:46 pm // By: // Category: Baseball Just back from meeting with Angels scout, John Gracio. More later… Comment: 1 One Comment Melodee Patterson Comment // June 20th, 2009 // 10:12 am That’s so cool!

Temping 100

Temping 2004 2009 Calendars 100

Loosely Speaking

JANUARY 24, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Chicago Seen & Heard Saturday, January 24, 2009 at 11:21 am // By: ktcosmos // Category: Travel On the streets of Chicago, lurching from one chilly January adventure to another. ktcosmos Comment // January 27th, 2009 // 9:58 pm Hey GrannyJ! More in the days ahead.

2009 100

2009 2004 Travel Calendars 100

Loosely Speaking

JUNE 22, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs 11 Halos – part 4 Monday, June 22, 2009 at 8:27 am // By: // Category: Baseball The first wave of the 2009 Angels rookie class flew into Orem on Saturday evening. Blue Gal Comment // June 25th, 2009 // 2:37 pm I heard the TERRIFIC news. Best of luck!

2009 100

2009 2004 AT&T Calendars 100

Loosely Speaking

MARCH 17, 2009

Mark your calendar for Wednesday, March 18, 2009 beginning at 7:00 p.m. Don’t miss it. You can take a test-drive, too. Check out our 2-month trial program, here: [link] You’ll get a chance to ask me and Katie any question about your business, and websites or SEO. Get Loosely Speaking Products.

2004 100

2004 Fax 2009 Calendars 100

Loosely Speaking

FEBRUARY 10, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Pretty Twitter Badges by Limeshot Design Tuesday, February 10, 2009 at 3:13 pm // By: ktcosmos // Category: Blogging Craving a new look for your Twitter badges? I was on the fence about this until I saw some nice options on another site today. Try Limeshot.

Twitter 100

Twitter 2004 2009 Calendars 100

Loosely Speaking

OCTOBER 12, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Your blog’s role in your professional visibility Monday, October 12, 2009 at 11:11 am // By: ktcosmos // Category: Blogging Ever wonder where blogging is headed now that social media web sites have become mainstream tools? Get Loosely Speaking Products.

2004 100

2004 Social Media 2008 2009 100

Loosely Speaking

OCTOBER 9, 2009

Friday, October 9, 2009 at 5:08 pm // By: ktcosmos // Category: Business Strategies/Perspectives , Life of the Virtual Assistant There are many scenarios that can derail your well-oiled SOHO operation. Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Whoops! These’ll getcha, just like a change up in baseball.

2004 100

2004 Holidays 2009 Calendars 100

Loosely Speaking

OCTOBER 7, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Prepare now for when business picks up again Wednesday, October 7, 2009 at 12:54 pm // By: ktcosmos // Category: Business Strategies/Perspectives Here’s a list of things to do now, if you are in a work slowdown, so that when things pick up again you’ll be ready!

UPS 100

UPS 2009 2004 2008 100

Loosely Speaking

APRIL 2, 2009

Thursday, April 2, 2009 at 9:36 am // By: ktcosmos // Category: Baseball What a thrill for Ryan Perry, who was throwing for the University of Arizona Wildcats this time last year! Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Congratulations to Ryan Perry! Read more about it: [link] [link] Good luck, Ryan!

2004 100

2004 2008 2009 Calendars 100

Loosely Speaking

SEPTEMBER 14, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Steeks & Felts, giving new life to timeworn objects Monday, September 14, 2009 at 2:25 pm // By: ktcosmos // Category: Knitting Fall is in the air and that was the inspiration for a weekend of “what was old is new again&# projects in the LooseKnit workshop.

Gifts 100

Gifts 2009 2004 Calendars 100

Loosely Speaking

SEPTEMBER 1, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs After the dance is over Tuesday, September 1, 2009 at 4:13 pm // By: ktcosmos // Category: Business Strategies/Perspectives , Virtual Assistant Resources Whew and Wow. Kind Regards, Kristi ktcosmos Comment // September 18th, 2009 // 8:22 am Thanks, Kristi!

Atrium 100

Atrium 2004 2009 Calendars 100

Loosely Speaking

JUNE 15, 2009

Monday, June 15, 2009 at 9:45 am // By: // Category: Business Strategies/Perspectives Independent contractors typically let their credentials, satisfied clients, brochures and web sites speak for them. Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Do you resumé or not? Do you have a resumé and do you know how to use it?

2004 100

2004 2009 Calendars Copyright 100

Loosely Speaking

JUNE 7, 2009

Sunday, June 7, 2009 at 10:40 am // By: // Category: Life of the Virtual Assistant Entrepreneurs who work from home often report a sense of isolation, caused by, well, working in isolation much of the time. Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Regional Virtual Assistant Retreat? Get Loosely Speaking Products.

2004 100

2004 Agenda 2009 Calendars 100

Loosely Speaking

OCTOBER 14, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Climate change and the 6 Americas Wednesday, October 14, 2009 at 7:55 am // By: ktcosmos // Category: Blogging , Business Strategies/Perspectives , Life of the Virtual Assistant What do these things have in common? are industrial 18.2% failure to use a condom 2.

2009 100

2009 2004 2008 Policies 100

Loosely Speaking

JUNE 18, 2009

Having been in the VA industry for many years, Nina and I agree it’s the responsibility of veterans in the field to help others find the professional development options that they require. Get Loosely Speaking Products.

Training 100

Training 2004 2009 Calendars 100

Loosely Speaking

JANUARY 16, 2009

Friday, January 16, 2009 at 10:54 am // By: ktcosmos // Category: Life of the Virtual Assistant Northern Arizona Virtual Assistants unite! Comments: 4 4 Comments Judy Vorfeld Comment // January 19th, 2009 // 4:14 pm Hi, Katie. Amber Miller Comment // January 19th, 2009 // 9:42 pm Hi Katie! Sounds like fun. I may show up.

2009 100

2009 2004 Agenda AT&T 100

Loosely Speaking

JANUARY 7, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Roundup #4, Prescott Style: WordPress Wednesday, January 7, 2009 at 11:13 am // By: ktcosmos // Category: Blogging A look at some good posts related to my favorite blogging platform, WordPress. Hendrik ktcosmos Comment // January 7th, 2009 // 2:48 pm Hendrik, you are welcome.

2004 100

2004 2009 Google Calendars 100

Loosely Speaking

JANUARY 1, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs The Way to Start a Year Thursday, January 1, 2009 at 10:50 am // By: ktcosmos // Category: Life of the Virtual Assistant Ever read The Way to Start a Day by Byrd Baylor ? It’s one of my favorite read-alouds from back in my earlier career as a middle school teacher.

2004 100

2004 2009 Gifts Calendars 100

Loosely Speaking

NOVEMBER 16, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Please Mind Your Manners Monday, November 16, 2009 at 10:18 am // By: ktcosmos // Category: Business Strategies/Perspectives , Life of the Virtual Assistant Please bear with this veteran VA while she spouts off on some assaults on common courtesy she’s noted of late.

Restaurants 100

Restaurants 2004 2009 Home Office 100

Loosely Speaking

MARCH 30, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Time for another NAVA meetup Monday, March 30, 2009 at 1:04 pm // By: ktcosmos // Category: Virtual Assistant Resources Do you meet up with your colleagues regularly? In times like these, it feels good to share ideas and extend a helping hand. Get Loosely Speaking Products.

2004 100

2004 Calendars 2009 Copyright 100

Loosely Speaking

MARCH 30, 2009

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Time for another NAVA meetup Monday, March 30, 2009 at 1:04 pm // By: ktcosmos // Category: Virtual Assistant Resources Do you meet up with your colleagues regularly? In times like these, it feels good to share ideas and extend a helping hand. Get Loosely Speaking Products.

2004 100

2004 Calendars 2009 Copyright 100

Loosely Speaking

JUNE 16, 2009

Tuesday, June 16, 2009 at 7:49 am // By: // Category: Blogging 126 spams. Nelson (coolmoonyogaknits) Comment // June 16th, 2009 // 8:11 am I think that in today’s “economy&# we have to be willing to be a little brave in some aspects: maybe now is the time to try X. 1,314 spams. Thank you for your quick reply.

2009 100

2009 Social Media 2004 AT&T 100