Make or Break Moments

JANUARY 29, 2010

I am presenting a series of four workshops on Social Media scheduled to begin February 10 and follow for three additional Wednesdays. Using the social media I so strongly believe in – I set up registration for all four classes on Events Bot. Except, guess what??

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

If more and more use mobile devices to research, connect and purchase then shouldn’t that mean that our priorities need to shift when it comes to developing a mobile version of our website? Well, when it comes to social media or technology my first stop is to the source: Mashable. You Betcha! So what is the first step?

Customer Service 100

Customer Service 2009 Social Media 2008 100

Customers Rock!

APRIL 14, 2010

We had a great discussion around listening to customers, gathering social media feedback and turning it into action inside of a company, and of course we talked about the NetPromoter score and how to use it strategically. Recently on Customers Rock! And it’s not as easy as it sounds. You get the picture. It’s harder than it sounds.

Social Media 100

Social Media 2007 2008 2009 100

The Small Business Blog

MARCH 28, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Many equipment manufacturers offer free training to companies that purchase their products. You want the whole tree." 1 week ago More updates.

Budget 100

Budget Training 2007 2008 100

Make or Break Moments

JUNE 15, 2010

He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. He’s just following the sales pitch; thrilled when anyone makes a purchase. It is quite an experience. At least financially.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 9, 2010

saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. is celebrating their 35th year in business. is celebrating their 35th year in business. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 11, 2010

“Oh yes, it was a great experience.&# “What made it so great?&# “I’m not sure, but I just felt good about my purchase.&# “Did you like shopping at the XYZ Store?&# we might ask them. How do you make your customers feel?

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MAY 20, 2010

During his final year of baseball with the Cincinnati Reds I attended all of the home games, purchasing a bleacher ticket and sneaking my way down to the seats behind home plate. I once dated Johnny Bench. Now “dated&# is a relative term. I’d come early to watch the warm ups and stay for the game.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MAY 16, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Don’t purchase containers to store more documents and files – throw away as much of your old stuff as possible instead. You want the whole tree."

2007 100

2007 2008 2006 2009 100

Make or Break Moments

AUGUST 9, 2010

She hollered out one day a couple months ago “Deb – the hoola hoops that you wanted just came in – they are on aisle two.&# I had mentioned wanting to purchase a bunch of hoola hoops for another friend of mine LAST FALL and yet she remembered. She remembered her customers – knew what they liked.

Customer Service 100

Customer Service 2010 2009 2008 100

The Small Business Blog

APRIL 21, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Proper research into these sales figures was not carried out and once the purchase had been agreed the figures simply did not add up. As for the culture.

2008 100

2008 2007 2009 2006 100

Make or Break Moments

JANUARY 7, 2010

If the prospects that leave your business without purchasing were surveyed, what would be the reason they walked? Posted by Deborah Chaddock Brown on January 7, 2010 under Connecting Moments , Customer Moments , making a difference | Read the First Comment What is the cost of a lost customer? How much is that costing you?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

Ever since his book Tribes came out and he invited the hale and hearty to purchase his book sight unseen two months before publication and join his TRIIIBES ning and band together – I have been a fan. On June 14, 2010 at 8pm est – Linchpins around the globe will unite to share, network, connect and collaborate.

Customer Service 100

Customer Service 2010 2009 2008 100

The Small Business Blog

JUNE 20, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? If they are unhappy with their purchases, work hard to repair the relationship between businesses. You want the whole tree." 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. She’d read that this newest generation was taking on traits of their grandparents; embracing the homemade handicrafts. Well, you know how sometimes you hear something and then later in the day it is confirmed by a different source?

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

FEBRUARY 2, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2007 100

2007 2008 2006 2009 100

The Small Business Blog

SEPTEMBER 19, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? An impartial advice line for people purchasing consumer electronics. You want the whole tree." 1 week ago More updates. Digg Furl Netscape Yahoo!

2009 100

2009 2007 2008 2006 100

Make or Break Moments

JANUARY 25, 2010

Were they suggesting a second pair purchase? As was my practice during my visit, I kept an open ear to the customer conversations to see how the customers were treated and to critique the sales conversation. Were they asking questions about lifestyle? Were they making recommendations based on those facts?

Customer Service 100

Customer Service 2010 2009 2008 100

The Small Business Blog

NOVEMBER 15, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Ideally about 3-5 clicks to purchase. You want the whole tree." 1 week ago More updates. if a big site, include a search box. Digg Furl Netscape Yahoo!

2007 100

2007 2008 2009 2006 100

Andrea Kalli

APRIL 15, 2010

When VAClassroom first launched their original Internet Marketing VA Program in May of 2008, they predicted that small business owners would become increasingly interested in hiring virtual teams to support their Internet Marketing efforts. Well, things have not slowed down. Want To Link To This Article? They will change your business!"

2010 100

2010 Training Social Media Microsoft Outlook 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. I Recommend These Premium Biz Resources "I cant say enough great things about the Certified Internet Marketing and the Social Media Marketing Specialist programs through VAClassroom.

2010 100

2010 Training Skills Social Media 100

Andrea Kalli

JUNE 17, 2010

Check out what will be covered: Success Strategies for Crafting and Delivering a Winning Social Media Presentation for Your Clients and Community. I Recommend These Premium Biz Resources "I cant say enough great things about the Certified Internet Marketing and the Social Media Marketing Specialist programs through VAClassroom.

2010 100

2010 Training Skills Social Media 100

The Small Business Blog

MARCH 17, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2008 100

2008 2007 2006 2009 100

The Small Business Blog

MAY 13, 2010

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. You want the whole tree."

2010 100

2010 2007 2008 2006 100

The Small Business Blog

DECEMBER 14, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? You want the whole tree." " 1 week ago Be a likeable person to be successful at being self employed or a freelancer. 1 week ago More updates.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

OCTOBER 26, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? At the same time over 60 % of all high street purchases are researched online. You want the whole tree." 1 week ago More updates. — ST.

2009 100

2009 UPS 2007 2008 100

The Small Business Blog

JANUARY 29, 2009

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? This applies to all aspects of your business – for example you could save around a thousand dollars by purchasing a very cheap computer for the office.

UPS 100

UPS 2009 2007 2008 100

Andrea Kalli

APRIL 15, 2010

When VAClassroom first launched their original Internet Marketing VA Program in May of 2008, they predicted that small business owners would become increasingly interested in hiring virtual teams to support their Internet Marketing efforts. Well, things have not slowed down. Want To Link To This Article? They will change your business!"

2010 100

2010 Training Social Media Microsoft Outlook 100

Make or Break Moments

MAY 11, 2010

When the purchase cycle in your industry is long (people only bought glasses every 3 years) it is hard to establish that relationship unless you give the customer a reason to keep coming back. People loved that.

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

FEBRUARY 12, 2008

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? by Stefan Töpfer on Feb 12, 2008 It always amazes me to see how many businesses still charge by the hour – it is a business killer.

2008 100

2008 2007 2009 2006 100

The Small Business Blog

AUGUST 15, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Buying – keep control of your spending, make one person sign off on all purchases, ideally that person should be you. You want the whole tree."

2007 100

2007 2008 2006 2009 100

The Small Business Blog

AUGUST 7, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Layla Said on September 11th, 2008 at 3:22 pm Finding the right franchise for you doesn’t have to be a difficult thing. You want the whole tree."

UPS 100

UPS 2007 2008 2009 100

The Small Business Blog

NOVEMBER 11, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Vladovsoft Said on July 2nd, 2008 at 10:16 am Yes, pretty nice blog, bu I can recommend another accounting sofware: Vladovsoft Sklad. Anyway thanks.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

OCTOBER 17, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Cola Tax & Solutions Said on April 17th, 2008 at 4:53 am It is always important to understand the basic concepts of your business’s accounting.

2007 100

2007 2008 2009 2006 100

The Small Business Blog

OCTOBER 18, 2007

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Janni Said on March 26th, 2008 at 12:39 am The little details can make a big difference in the world of business. You want the whole tree."

2007 100

2007 2008 2009 2006 100

The Small Business Blog

SEPTEMBER 26, 2006

Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? Enter the details on a form on the Purchases & Sales pages of ‘Cashbook’ to record any invoices to or from your business. You want the whole tree."

2006 100

2006 2007 2008 2009 100