2006 Interviewing Organization Social Media 
Eat Your Career
JANUARY 14, 2019
So, back in 2006, I started a blog for admins called The Executive Assistant’s Toolbox, where I shared tips and tricks for success in the field. I was being interviewed by major news publications! Collaborate with your fellow admins at your organization or others in your area to determine what kind of event(s) would work best.
Service Untitled
OCTOBER 7, 2010
In this part, Doria talks more about the American Express culture, share some things are unique to American Express call centers, talks about how American Express engages with social media and gathers customer feedback, and finally, how she interacts with customers personally. Click “read more&# to read the interview.
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Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock! It has to ROCK.
Service Untitled
SEPTEMBER 22, 2010
In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.
Service Untitled
SEPTEMBER 23, 2010
Assuming an organization has quality products, and they are reasonably priced, can we find different ways to market both our wares and our abilities? Where would I be if I didn’t recommend that organizations create a blog? Of course, we can’t forget to get involved with social media as in Facebook and Twitter.
Service Untitled
OCTOBER 25, 2010
From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones. The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. If you’re still in the Stone.
Service Untitled
AUGUST 30, 2010
With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. I see “online,&# and through the forum I see “social,&# as in social media. It sounds very efficient.&#
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