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APRIL 22, 2010

Have meetings, informal chats, luncheons, and/or emails to keep everyone in touch. photo credit: Stipo team Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, Those emails count in customer service Emails can be an important part of business.

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APRIL 2, 2009

Some useful contact volume metrics to track are: The number of phone calls, live chats, emails, etc. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes. The time each interaction takes to complete. How many people are working at a given time.

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JUNE 4, 2009

An entrepreneur I met with recently told me that his company regularly calls and emails its competitors to see how good they are. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

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SEPTEMBER 10, 2010

So I’ll leave it open, if you’re curious, go ahead and download it, it’s completely FREE: How To Build Reputation With Your Blog (545) Free as in free beer, if you know what I mean. So, if you’re serious about blogging, go ahead and download this free ebook. So, pretty much everything.

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MAY 19, 2010

Some of my colleagues send thank you notes by email, but I prefer to write them by hand. It makes so much more of a positive impression on recipients than an email, especially since so few people take the time to send them anymore.

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MARCH 15, 2010

Complimentary in-flight email and instant messaging known as “Beta Blue&# , first checked bag free, 36 channels of Directv, 100 channels of XM Radio, and unlimited named snacks are advertised on their website.

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MARCH 16, 2009

Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. When an issue is resolved on the first contact, one representative handles the issue and knows what it is about.

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OCTOBER 28, 2010

Based on statistics, 29% of users will leave their phone numbers when submitting feedback, and 60% will give their real email addresses. Kampyle , a provider of feedback analytics claim they can figure out why a customer has abandoned their shopping cart. So how do structured data analysis feedbacks work?

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SEPTEMBER 24, 2010

Make sure to enter the caller’s name, phone number, and/or email address. After the contact, please email this information to Cate Sharkey at csharkey@starbucks.com immediately. Notate the case accordingly. Until further notice, there is no need to forward case notes to the DM and request follow-up through that channel.

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OCTOBER 6, 2010

We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. Maybe it’s time for a bit of attitude adjustment? Think of it this way if you would.

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AUGUST 30, 2010

Elizabeth used to spend countless hours replying to customers and answering questions by email; so much time that she didn’t have time for her own family, so what did she do? Consequently there are fewer emails now to answer and a lot more time to devote to her family.

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AUGUST 12, 2010

If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Admit when something has gone wrong, and correct your mistake. Always apologize to the customer. Stay in contact with the customer, and know their needs.

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JUNE 22, 2010

I also suggest a few questions to assess age group, gender, and demographics, and at the end of the survey, make sure you provide an email address or contact information for a customer who feels they may want to contact someone in your organization. You never know; you could be gaining another loyal customer.

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JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. We invest a lot of resources into employee training and offer several seminar programs and consultations for our customers. However, we work hard with our retail partners on training their staff or providing in-store tools that help in guiding customers.

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MAY 1, 2010

12 Mini Habits For Smoother Days Reply Cancel reply Leave a Comment Previous post: How To Train Your Brain Next post: How to Reach Your Dreams through Willpower subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? Richard | RichardShelmerdine.com´s last blog.

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MARCH 4, 2009

Please email me your email address and I will send you more information about the Accenture research and findings. Leave a Reply « Conflicting Customer Service: Part 1 of 2 Homework for Training? Do you have any contact information that I could use to try and gt a copy of the report?

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JANUARY 29, 2010

He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals. He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies.

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SEPTEMBER 30, 2010

As simple or as complicated as you see fit. { Well, since none of the existing solutions gave me what I want, I created my own iPhone productivity app. Based on my own framework, called Assess - Decide - Do, it will definitely change the way you look at productivity. I have stared doing such activities in ly life too.

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FEBRUARY 26, 2009

A reader named Nancy emailed me today expressing the frustration she feels when she works with extremely angry customers who just won’t let her talk. Leave a Reply « Homework for Training? Her frustration is certainly called for and it is a common one at that. Many times people just want to know someone cares.

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AUGUST 31, 2010

As simple or as complicated as you see fit. { Well, since none of the existing solutions gave me what I want, I created my own iPhone productivity app. Based on my own framework, called Assess - Decide - Do, it will definitely change the way you look at productivity. I have stared doing such activities in ly life too.

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APRIL 7, 2010

Lauderdale Airport for a Spirit Airlines flight that we’d booked to San Antonio, Texas, and had confirmed by email, and were told by a Spirit employee that they didn’t fly there any more. Lauderdale on an entire route. We arrived at Ft. That was it. No apology, no explanation. They hadn’t just canceled a single flight.

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FEBRUARY 28, 2010

Cancel reply Leave a Comment Previous post: About Limitation – My First Podcast Next post: Communicating Honestly Without Going Overboard subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? I have stared doing such activities in ly life too.

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MAY 26, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Alter Your Jacket – The Program by dragos on May 27, 2010 · 5 comments in Digital Tools , Personal Development Tweet Today is a big day for my friend Steven Aitchison.

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OCTOBER 31, 2010

Well, since none of the existing solutions gave me what I want, I created my own iPhone productivity app. Based on my own framework, called Assess - Decide - Do, it will definitely change the way you look at productivity. I have stared doing such activities in ly life too.

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JULY 31, 2010

Next post: 7 Ways To Avoid Pessimism subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? Go figure Reply Cancel reply Leave a Comment Previous post: Want To Make Money With Your Blog? Build Reputation! I have stared doing such activities in ly life too.

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JULY 1, 2010

Cancel reply Leave a Comment Previous post: Natural Productivity – Introducing iAdd for iPhone Next post: Assess – Decide – Do In Under 2 Minutes subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done?

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SEPTEMBER 8, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact How To Manage Your Receipts by dragos on September 9, 2010 · 5 comments in Digital Tools , Productivity & Effectiveness Tweet I like to travel. That’s all. I know, I’m picky.

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SEPTEMBER 7, 2010

Dragos Roua – Brilliantly Better The Personal Development Blog Home About me Top posts Archives Downloads Audio Recommended Products Contact Life’s Not Fair by dragos on September 7, 2010 · 5 comments in Spirituality & Beliefs Tweet Life’s not fair. Never was and never will be.

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OCTOBER 21, 2009

email, web, etc.). Fewer callers getting through to employees means fewer are employees are needed and more money saved, so companies design extremely complicated phone systems that are designed to help customers automatically (self-service) and have messages pushing customers to other support mediums (e.

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SEPTEMBER 14, 2010

Yes, for you, the long time reader of this blog, the one who stayed behind the lines, never commenting, but always consuming the content, and sometimes sending me a short email like “thanks, Dragos, that helped”. Use the email address you used to buy the book so I can check out the sale. I know you’re out there and this one is for you.

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SEPTEMBER 14, 2010

He gave me his email and from that point, our message exchange speed changed from the speed of a pedestrian in a park, to a supersonic ariplane. He started out training in Wing Chun as a kid, so I thought it was the next best thing. Imagine what you get once you step on the train, since the free stuff looks like this.

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SEPTEMBER 16, 2010

Send Anything By Email Another common suggestion from iAdd customer was a way to make the data accessible in many ways. you can send any information via email. All you have to do is to add an email address and hit send. Cloud Syncing Is The New Black As useful as it may be, email is kinda obsolete. iAdd version 1.2

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MAY 31, 2010

Jade Reply Cancel reply Leave a Comment Previous post: Performance versus Fulfillment Next post: You Have The Right To Hit Your Own Wall subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? I have stared doing such activities in ly life too.

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MARCH 31, 2010

Reply Cancel reply Leave a Comment Previous post: Dream Big, Act Bigger Next post: How to Deal With Rejection: 5 Fresh Ways to Look at Getting Rejected subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? I have stared doing such activities in ly life too.

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JULY 4, 2010

subscribe by RSS follow me on Twitter subscribe by email join me on Facebook Wanna Know How I Get Things Done? Reply Cancel reply Leave a Comment Previous post: Mariner Promo Code – July Edition Next post: Are You A Valid Person? Well, since none of the existing solutions gave me what I want, I created my own iPhone productivity app.

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JUNE 30, 2010

Being A Productivity Junkie I had my share of GTD from its early days, back in 2005-2006. I started to GTD in 2006 and I was an evangelist until 2008. I fell off the GTD wagon and didn’t embarked on a new train. Best of luck to thousands of downloads!!! Just read the article and you’ll know what I mean.

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FEBRUARY 28, 2010

I was so impressed with this skill that I quickly stared teaching it to my clients, in my coaching and my training activities. I realized this is a powerful mix for effective communication: being honest and at the same time, being tactful. I now call this skill constructive communication. It’s The Skill to have in relating with others.

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