Customers Rock!

MAY 5, 2011

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. We can’t leave the customer experience to chance.

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The Small Business Blog

NOVEMBER 30, 2009

Business owners increasingly upset over credit card transaction fees : Card issuers contend their swipe charges don’t hurt and should remain the same. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates. — ST.

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The Small Business Blog

NOVEMBER 9, 2009

by Stefan Töpfer on Nov 09, 2009 Lord Sugar’s – the government’s enterprise czar – outburst last week where he allegedly called small business owners moaners and said: “I can honestly say a lot of problems you hear from people who are moaning are from companies I wouldn’t lend a penny to.

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The Small Business Blog

NOVEMBER 23, 2009

This interview with one private lender tells what private lenders look for before investing and one way to find one. Exhibitions – London Business Startup Show : Business exhibitions sound neither eponymously nor inherently exciting; but don’t be naïve. You want a little more. You want the whole tree."

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Men With Pens

MAY 3, 2012

And writing notes often results in new ideas you hadn’t thought of. Interview the Course Creator. Interviewing course creators helps you learn both how they succeeded. Interview the Most Successful Students. The next logical step is to interview the most successful students of the course. Leave a Comment!

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The Small Business Blog

MAY 20, 2008

I don’t feel a CV will get you a job – but it will get you an interview. A lot of these companies online don’t give the best quality. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree." 1 week ago More updates.

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The Small Business Blog

MAY 8, 2006

Not all accountants are created equal (how do you choose an accountant) by Jason Holden on May 08, 2006 My first contribution to this blog has resulted from a recent experience had by a new client of my practice with someone who also used the title ‘accountant’. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree.

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Service Untitled

SEPTEMBER 23, 2010

There’s hardly a day goes by that something doesn’t pop out over the internet or in snail mail offering something for nothing, but what stands apart? After all, aren’t you profiting from that too? Where would I be if I didn’t recommend that organizations create a blog? At a local. She started.

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Men With Pens

MARCH 13, 2012

It doesn’t have to be that way. You’d breeze through engaging newsletters your readers can’t wait to open. Can’t do any of that when you’re stuck thinking, “I can’t write.” He never gets writer’s block, and he’ll tell you exactly why it doesn’t even exist.)

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The Small Business Blog

NOVEMBER 1, 2007

When we meet or speak (with those who are not local) to prospective clients I admit we actually interview them, mainly to see if they are a fit with us, our way of working and our existing clients. [link] 1 week ago Ted Turner: "If you have an olive, you want an olive tree. You want a little more. You want the whole tree."

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Service Untitled

OCTOBER 6, 2010

We call a business at 4:45 and the person answering the phone can’t email or fax the relevant paperwork because everyone is getting ready to close the office at 5:00. We blame the customer if he doesn’t see the situation as we see it. Take for instance the example of a title closing company here in South Florida.

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Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Men With Pens

APRIL 25, 2012

You won’t want to miss this conversation – you’ll pick up writing techniques, tips and advice that let you walk away feeling smarter, sneakier and ready to tackle new goals. Dial in on April 30 at 1pm EST. It’s a life-changing event you won’t want to miss. How to Get in on the Call.

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Men With Pens

SEPTEMBER 30, 2012

My point is that you shouldn’t be afraid either. You shouldn’t be afraid because trial and error sometimes solves the most complex problems. Martin’s Press, and had him interviewed on my blog. I fail at a lot of things, and I’m not ashamed to say that I fail spectacularly. I anticipate more learning ahead.

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Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. However, what people think isn’t always what’s true. The data, however, doesn’t make mistakes. It can certainly be misused or misunderstood, but assuming it’s collected properly, it won’t make mistakes.

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Service Untitled

OCTOBER 8, 2010

Educate the customer on proper care; a typical owner’s manual consisting of hundreds of pages isn’t likely to be read by most new car owners, so keep it simple. They stated that customers stay with manufacturers as long as the new warranty lasts, and then move on to independent service providers.

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Service Untitled

JUNE 22, 2009

If they don’t like the dish, the reason is usually something general like “I don’t like seafood&# or “I don’t really eat meat.&# If you don’t like something personally, you can say that, but word it carefully. My general rule is to be as honest as possible. .&#

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Service Untitled

FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. The mom couldn’t leave the salon with bleach and tin foils.

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Service Untitled

OCTOBER 26, 2010

Admittedly,companies like Zappos can afford to spend millions on developing their brand loyalty, but didn’t they all start out small and learn from their own mistakes? I’d appreciate if you didn’t charge for shipping, and if you have a really easy return policy too. Don’t use canned speeches on me when I call.

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Service Untitled

SEPTEMBER 15, 2009

You should also try to take a few minutes to think of what frustrates you as a customer and ensure that you aren’t doing whatever that is in your own call center. Chances are, if something bothers you, it bothers other people as well. You could do the same in your call center. You can leave a response , or trackback from your own site.

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Service Untitled

APRIL 19, 2010

When the company has identified its goals, the business can choose a cross-section of participants for the interviews and find out how they perceive a particular product or even the efficiency of their customer service. I don’t see that company here anymore. Could it be? At a local.

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Service Untitled

FEBRUARY 17, 2009

The old method was put together quickly and inexpensively, but that doesn’t mean that it was the right method for the company (or for any company). What processes at your company aren’t getting done as consistently as you’d like? A company I work with now uses the software the general method I outlined in my post.

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Men With Pens

APRIL 17, 2012

That’s the question author Laura Vanderkam asked when she interviewed people for her new book, All the Money in the World: What the happiest people know about getting and spending. It’s a life-changing event you won’t want to miss. first appeared on Men with Pens Copyright 2006 - 2011, All Rights Reserved.

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Service Untitled

SEPTEMBER 7, 2010

Don’t you think? We have all seen the damage control commercials assuring the country that BP will be making everything right again. Still some experts questions what ever did happen to all of those oil plumes in the Gulf of Mexico? And finally how about Starbucks? Look at their creativity and skill to garner customer loyalty.

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Service Untitled

AUGUST 6, 2009

When they having credit card problems, they don’t put any signs (and you stand in line untill you find that out). The experience started off by me pulling up to the drive-through. This happens one more time before I give up and just pull up to the first window. photo credit: Robert Couse-Baker No related posts to display.

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Service Untitled

JUNE 14, 2010

Isn’t it up to team leaders and managers to supply the platforms that the customer service representatives can use as models, but still think independently for exemplary customer service? Discovering new ideas mean fresh outlooks and makes room for expansion. Is customer service commensurate with price in real estate sales?

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Service Untitled

APRIL 14, 2010

I was also disappointed last year when I had a problem (not my fault) with American Express; they lumped all of my accounts together, and it wasn’t until I spent hours chasing after an elusive manager that I was finally able to get all of my accounts reinstated. For every 2,000 points I accumulate, I receive a $20.

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Men With Pens

OCTOBER 23, 2012

Free eBooks only lead to success if a writer makes a great first impression – it’s a lot like a job interview. Editor’s note: If you’re ready to write your ebook – but you just don’t know HOW – then you’re in luck. Think back to the last album you paid for by a band you’d never heard. Draw a blank?

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Service Untitled

AUGUST 17, 2010

Wouldn’t airlines benefit a percentage point or two if passengers boarded five minutes earlier, or if there were no extra fees to check bags? Small unnoticeable service failures are more frequent but don’t attract complaints. One gets measured (using complaints metrics) and the other doesn’t. million payout.

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Service Untitled

AUGUST 12, 2010

You don’t always have to be faster or cheaper to keep your customers from straying off to the competition, but you need to maintain a consistent brand of professionalism, speed, and convenience. For instance, the hairdresser at the salon I have used for years recently relocated to another state. Go beyond your own needs.

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Service Untitled

OCTOBER 20, 2010

When money flowed freely, consumers didn’t have to worry about saving a few dollars here and there. Inspirational customer satisfaction No one can deny that the 2010 business year hasn’t. After all the product is relatively inexpensive, and consumers can just change their mind as they pass by the soda machine at the office.

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Service Untitled

OCTOBER 13, 2010

If I don’t get the proper combination, I really don’t feel any customer loyalty. Cheryl October 13, 2010 Customer Service , Customer Service Experience , Surveys No Comments Empathica, a customer service management firm, surveyed 3,000 U.S. Only one in five people valued good service over the quality of food.

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Success

MARCH 31, 2023

She is wearing simple jeans and a plain white T-shirt—the antithesis of the power suit you might expect to see on a big-time business owner—but Blakely looks polished and professional. Sara Blakely had just been rushed to the hospital. This unexpected peep show didn’t faze Blakely a bit (nor did the surgery, by the way).

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Service Untitled

JANUARY 18, 2010

If it wasn’t important, chances are the customer would not be complaining, so one must always recognize the validity of any complaint. Thank the person for giving you the opportunity to identify the problem and work on rectifying it. Chances are you will keep that person as a future client or at least reap the benefits of a referral.

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Service Untitled

MAY 12, 2010

Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need.

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Service Untitled

JUNE 30, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer service procedures and social media preparation Cheryl June 30, 2010 Customer Satisfaction , Little Things, Big Differences , Proactive No Comments You wouldn’t jump into a swimming pool if you didn’t know how to swim. At a local.

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Service Untitled

OCTOBER 4, 2010

I don’t have a microphone to speak with anyone directly from my laptop, but I did note that I could only hear every other word Tina stated even though I had the volume turned up to the maximum level. Personal shoppers are able to demonstrate product features, describe details, and help customers to navigate the web site.

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