Practically Perfect PA

JULY 22, 2013

Most managers will hire professional consultants for business improvement projects but will ask their assistants to make changes to the fundamental administrative structures without instruction or training. To reduce the costs of our hotel expenditure I asked everyone to book accommodation through one supplier.

Suppliers 100

Suppliers Project Management Training Management 100

Practically Perfect PA

NOVEMBER 9, 2015

I was used to answering the standard interview questions about soft skills but I hadn’t really delved very deeply into the practical aspects of that skill and how it made me stand out as a better candidate and Executive Assistant. I was pretty flummoxed! I had not been asked that question before. What does resilience actually mean?

Skills 100

Skills Suppliers Confidence Networking 100

Practically Perfect PA

JULY 2, 2015

You applied for the role and after an interviewing process were offered the coveted position. The Skill-set of the modern PA is a far cry from tea and typing: Exceptional Communication – with colleagues, clients, suppliers, peers and the public (includes Active Listening). Supervise and train other clerical staff.

Social Media 100

Social Media Fax Skills Suppliers 100

Make or Break Moments

JUNE 24, 2010

Perhaps your suppliers have raised prices. Do you say something like – it is the economy or cost of living or do you actually take them on as partners and let them know how the price increase affects them and why you’ve come to the decision.

Customer Service 100

Customer Service 2009 2008 2010 100

Service Untitled

AUGUST 27, 2010

Senior managers have to be involved, instead of just delegating training to lower-level managers. The process-focused organization will research delivery lead times, on time delivery from their suppliers, and their relationships with other companies. How is it handled now, and how can another process improve the service?

Customer Service 40

Customer Service Suppliers Etiquette 2010 40

Service Untitled

SEPTEMBER 8, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Employee engagement is a force behind success Cheryl September 08, 2010 Behind the Scenes , Employees , Hiring & Training 2 Comments Employee engagement is the motivation, commitment, and loyalty of people working in order to further an organization’s interest.

Customer Service 40

Customer Service Self Esteem Suppliers Payroll 40

Service Untitled

OCTOBER 22, 2010

Companies need to fix the problem, fire suppliers, establish new procedures, hire new personnel, and communicate to the world that this will never happen again. According to Stephen Fink’s book entitled Crisis Management , the company regained 98 percent of its market share it had before the Tylenol deaths.

Customer Service 40

Customer Service 2010 Suppliers Etiquette 40

The Small Business Blog

NOVEMBER 9, 2009

As I mentioned in my CNBC interview last week , these high interest rates take all the profit margin out of the business that can be done out there. Who the hell made Sugar a Lord anyway any why? Sugar certainly is the icing on the government’s cake of incompetence, if nothing else, IMO. -ST. Digg Furl Netscape Yahoo!

2009 100

2009 2007 2008 2006 100

The Small Business Blog

MAY 8, 2006

Firstly, you need to understand in the UK there is no requirement to have any formal training or qualifications before calling yourself an accountant. I recently set up a small publishing business and interviewed half a dozen accountants before settling on a local chap who was brave enough to publish his fees on the web. Hopefully not!

2006 100

2006 2009 2007 2008 100

BioTeams

MARCH 4, 2009

Alex Lin (CEO of ChinaValue Business New Media) has just conducted a major interview with me ( Ken Thompson) where we explore in detail the concept of The Networked Enterprise for Chinavalue.net. Here are the full interviews in both English and Chinese. Interview (English). Interview (Chinese).

Networking 40

Networking Collaborate Interviewing Forms 40