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A Conversation with Joan

Office Dynamics

Each conference offered a unique learning opportunity, but none of them provided the ideal balance of professional and personal development that last year’s conference did. From the first phone call to register for the conference to picking up my name tag, the entire team carried out the professionalism of Joan.

Mentoring 189
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I GET to Go to Work Today

Office Dynamics

Getting to go to work today means: • We get the opportunity to learn something new. • What will I learn? And how will we build solutions and success into each meeting, phone call and work request? and is Poet Laureate for the Town of Danville, and is a frequent contributor to the Northern California Chapter of IAAP.

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I GET to Go to Work Today

Office Dynamics

Getting to go to work today means: • We get the opportunity to learn something new. • What will I learn? And how will we build solutions and success into each meeting, phone call and work request? and is Poet Laureate for the Town of Danville, and is a frequent contributor to the Northern California Chapter of IAAP.

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Experience vs. a university degree part two

Practically Perfect PA

The CPS certification from IAAP was a very positive step which encouraged me to finish my BA degree. That’s when I turned to IAAP and am currently working towards my CAP-OM certification. I love learning, and I don’t think that you can ever know enough. I have taken several courses and classes.

IAAP 100
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Warning! Warning! Incoming text message.

Laughing all the Way to Work

Sometimes I wish I had something to warn me when I am with someone with a cell phone so I can know that we are going to be interrupted. I find it frustrating when people either text while in a conversation or are constantly taking phone calls. Apparently not, when its by phone. In an emergency, the cell phone is a useful tool.

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The importance of having someone to talk to

Laughing all the Way to Work

I had a big learning curve going into it and I didnt know any of the other assistants so I felt all alone with my challenges. I can tell you my friends and colleagues got a lot of phone calls in those early days and it was a wonderful resource and help to me. We can all help each other. Excellent material! 411 Look Up 411.ca

IAAP 100
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Keeping focussed in a busy environment

Laughing all the Way to Work

What I learned very quickly was that I had to finish one room at a time. If you have to answer the phone, deal with an email or attend to something for your boss, do so, as that is the nature of the admin job -- multi-tasking, but once you have done it, go right back to your to-do list, re-focus and continue what you were doing.