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12 Customer Service Lessons

Make or Break Moments

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

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The secrets of a top copywriting pro | Men With Pens

Men With Pens

Well, Dean came through with flying colors and sent me half the interview – by the time I hit the end, I couldn’t wait to read the rest. And you’ll learn why right here in this valuable interview with a pro copywriter. Of course, there are the phone calls and urgent emails from clients I have to field.

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Master the Art of Re-purposing Your Work and You'll Save Multiple Hours - 50 Ideas To Get You Started

Stephanie LH Calahan

Thanks to Rachel Minihan of Purple Phone PR & Marketing. Get out and interview people on your article/content. Come up with interview questions on "Have you ever been in this situation?" Here's one way I repurposed a teleseminar interview: 1. The interview was recorded and transcribed. 2) Recycle.

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What to Do When Your Client is Boring | Men With Pens

Men With Pens

It Isn’t an Interview You’re all savvy readers, so I’m sure you recognize the problem here. Fun Gets Real Answers Write your client back and explain that this isn’t an audition or a job interview. I am a professional with excellent communication skills. I work well in teams and independently. Oooooookay. Team player?

2010 40
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How to please your client every single time | Men With Pens

Men With Pens

I’ve always just conducted mini-interviews to gather information I needed. Sometimes a recorded interview can be even more powerful as well. N/A The way I get around the problem of “non-answers&# such as these is by collecting the answers to my questions in an interview. I’ll be switching soon.

2010 40
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Writing Rush | Men With Pens

Men With Pens

Listen to Picasso After the release of his fourth book Roadshow: Landscape With Drums , I listened to an interview with Neil by original MTV VJ Mark Goodman. Reply James ( @MenwithPens ) January 15, 2010 at 10:31 am When I bought my voice recorder to interview Kevin Parent, I thought to myself, “Great.

2010 40
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Why You Need to Have More than Your Clients | Men With Pens

Men With Pens

That new shirt is supposed to make you more successful at the job interview. Entrepreneur Interview: Chris McClain of Chris McClain Productions Reply Patricia ( @lokahiandquill ) April 12, 2010 at 10:03 am It’s Monday, and perhaps that’s why I feel like playing devil’s advocate here. Do You Have a Phone?

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