On The Job

SEPTEMBER 7, 2011

Set up an appointment to talk over the phone or in person, and then decide to multitask while communicating. No, I don't want to hear you whisper to someone else while you're on the phone with me. You may be a rude networker if you: 1. No, I don't want to watch you text someone else while talking to me. Don't make false promises.

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Networking Twitter Phones AT&T 100

Professional Assistant Blog

OCTOBER 8, 2008

It could be anything, such as getting that promotion , helping others more, etc. Keep it short and simple though. Each and every day will pass and you will get closer and closer to your goal. Of course, it doesnt have to be money. Im sure you get the idea. Whats next? Until next time, Take care - of your clutter!

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Cubicle 2008 Google Docs 2007 100

On The Job

AUGUST 30, 2011

Turn off your cell phone or put it on mute during the meal. If you give the boss a nice dining experience, she might be willing to repay the favor -- with a promotion. Somewhere away from the kitchen and front door. I shouldn't have to say this, but I do. Make sure there's nearby parking. Now, the rest is up to you.

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Restaurants Promotion Phones UPS 100

Professional Assistant Blog

JULY 16, 2008

Are you trying to get that raise or promotion that you so well deserve? Home About Me Advertise Seminars for Professional Assistants By The Professional Assistant on Wednesday, July 16, 2008 Filed Under: Networking , Productivity A re you looking to improve your skills and catch up with the latest office trends ?

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2008 Cubicle 2007 Google Docs 100

Service Untitled

OCTOBER 21, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Customer Service Phones Promotion AT&T 40

Professional Assistant Blog

MARCH 20, 2008

Some examples would be managing a company website, creating, editing and writing a company newsletter or creating promotional materials, invitations and brochures for marketing events. This can be a rewarding career change for those suited to this type of work.

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2008 2007 Cubicle Google Docs 100

Professional Assistant Blog

MARCH 6, 2008

She has been here a little over 1 1/2 years and has recently been promoted to an Administrative Assistant. Currently there is a clerical staff person, sitting in a cubicle right across from me who has made my daily work experience miserable.

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Gossip 2008 Cubicle 2007 100

Service Untitled

JULY 7, 2010

A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. The best commercial is one that can be viewed over and over and still elicit the same laugh.

Customer Service 40

Customer Service Interviewing Etiquette 2010 40

Service Untitled

SEPTEMBER 3, 2010

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

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Interviewing Customer Service Credit Card Promotion 40

Service Untitled

FEBRUARY 19, 2010

The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.

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Verizon Customer Service Phones Etiquette 40

Service Untitled

APRIL 5, 2010

The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible. This week Diapers.com will be launching a whimsical commercial promoting the company with talking babies in a test trial for the St. Louis market.

Customer Service 40

Customer Service Etiquette Negotiating Clothes 40

Laughing all the Way to Work

JANUARY 31, 2010

This could include sympathy cards, thank you cards, birthday cards, congratulations on a promotion, a card to reconnect with a client you havent heard from in awhile, or many other reasons. I dont often promote any businesses from my blog, but I thought this one was worth talking about. To send to clients of your company.

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Time Zones IAAP 2010 International 100

Service Untitled

FEBRUARY 12, 2010

The client had very long hair; the foils were almost all applied, and her cell phone rang. Absolutely, but the customer was so satisfied she made a point to congratulate the store manager about the excellent and helpful store employee. In a local hair salon, a regular client was in the middle of a hair highlighting.

Customer Service 40

Customer Service Etiquette 2010 Interviewing 40

Service Untitled

AUGUST 26, 2010

Then we do a phone interview to learn about the applicants service attitudes or ethos. Answer: First, an applicant applies for an open position through our website. Then we do an assessment to determine math computation skills, how they would handle certain customer interactions, etc.

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Interviewing Customer Service Credit Card Networking 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

Telemarketing is my number one annoyance in advertising and as soon as I answer the phone and get that few seconds of dead air, that is my queue to hang up. Fax Blasts I remember someone from my IAAP Chapter asked me to fax the notice of our Chapter dinner to a list of about 60 companies to promote it. Oh, I agree. 411 Look Up 411.ca

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Fax Time Zones IAAP 2009 100

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. A system that makes special orders simple is a system that helps promote customer service.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Laughing all the Way to Work

MAY 10, 2009

If you can prove yourself as a good worker you can go up through the ranks and because they already know how you work, they are more apt to promote you. The administrative position can be a springboard for a management position if you want to go in that direction and have the right educational background. 411 Look Up 411.ca

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Time Zones IAAP International Meeting Minutes 100

Service Untitled

FEBRUARY 29, 2012

They can listen to phone calls. Constantly you should be having interactions and it should just be a never–ending process of learning and growing and getting better and building relationships and having interactions, and that’s the type of environment we want to promote. And it comes through in the phone call.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Service Untitled

APRIL 6, 2010

Smile when answering the phone. Even if there has to be a mirror on the desk next to the phone, a customer can sense when someone is smiling. Every representative should show enthusiasm on the phone. How to effectively complain over the phone Last week, everything in my house broke. There was the.

Customer Service 40

Customer Service Etiquette Phones 2010 40

Men With Pens

NOVEMBER 19, 2009

As a virtual assistant, I tend to market and promote my services to my niche customer. Octopus etiquette, indeed. Should passengers be allowed to use cell phones in flight? Octopus Obedience Training—Better Than Ricky Gervais Reply Deneen Wilson ( @typingbug ) November 20, 2009 at 8:41 am This is so true. That’s all.

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2009 AT&T Gifts Training 40