On The Job

NOVEMBER 3, 2008

Smith from Acme, calling for our telephone interview?" "Oh, My cell phone reception is lousy in this part of the city." Jones, perhaps this isn't the best time for an interview. Phone disconnects. Welcome to the world of telephone interviewing. Avoid cell phones. Oh, yeah, sure. Can you hang on a sec?"

Interviewing 100

Interviewing Phones Etiquette Confidence 100

Service Untitled

AUGUST 26, 2010

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Laughing all the Way to Work

JULY 11, 2009

I can tell you my friends and colleagues got a lot of phone calls in those early days and it was a wonderful resource and help to me. Read professional magazines when you get the opportunity. IAAP has a magazine that comes with being a member called OfficePro and it has very useful articles. Oh where or where is my password?

IAAP 100

IAAP Time Zones Administrative Professionals International 100

Service Untitled

MARCH 22, 2010

This very successful store’s unique business practices and philosophies have been written about in countless books and magazines over the years and from visiting the store or dealing with them over the phone or online, you can tell why. Magazine by Joel Spolsky. It’s worth a read.

Customer Service 40

Customer Service Policies Purchasing AT&T 40

Men With Pens

NOVEMBER 19, 2009

Email the owners and offer to guest post or to do an interview. Octopus etiquette, indeed. I recently did an interview on my blog for the interviews with up and coming bloggers podcast, and the guy I interviewed was named Rich Lazarra. Should passengers be allowed to use cell phones in flight?

2009 40

2009 AT&T Gifts Training 40