Email Organization Phones Verizon 
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JULY 21, 2011
The STELLA service independently rates customer service using such criteria as the effectiveness of navigating a site, conduct usability tests, ordering, returning, sales interactions, phone, email, and even live chat. For instance, STELLA breaks down how long it takes to reach customer service agents. photo credit: Ryan Q.
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NOVEMBER 24, 2010
The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Also Orvis offers live chats, email questions, and a guaranteed response time of two hours or less.
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