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Customer services rate customer service

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The STELLA service independently rates customer service using such criteria as the effectiveness of navigating a site, conduct usability tests, ordering, returning, sales interactions, phone, email, and even live chat. Finding a real person when contacting customer service Consumer Reports tell us that organizations rarely listen to the.

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Consumer Reports’ naughty and nice list for holiday shoppers

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The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Also Orvis offers live chats, email questions, and a guaranteed response time of two hours or less.