Success

AUGUST 12, 2021

Base your FAQ on firsthand knowledge of what customers need to know. These may include phone or SMS contact information, email and even a physical store or mailing address. Worse, they can create internal turmoil and reduce morale. Look at the internal flow of resources and information as the customer makes that journey.

Customer Service 306

Customer Service Training International Management 306

Loosely Speaking

AUGUST 6, 2009

The Embassy Suites Biltmore is also the site of the International Virtual Assistants Association Summit in April 2010. Location: Candy and Doreen will be joining us from remote locations and the session will be accessible by either long distance phone and/or computer, headset and wifi connection.

2009 100

2009 Agenda Social Media Phones 100

Stephanie LH Calahan

MAY 20, 2011

Here's a tip: you talk to, email several people a day. Thanks to Rachel Minihan of Purple Phone PR & Marketing. 1) Send an email response. 2) Turn your email into a blog post - at least 250 words, spell-checked and edited. (3) The list itself could be one. Any other item could become another article.

Social Media 100

Social Media PowerPoint Facebook Gifts 100

Men With Pens

FEBRUARY 27, 2010

Denver International was a far cry from the woods of back home. I’m dying to dial that phone number,&# James pointed to the sign above the receptionist’s desk. No problem,&# James whispered back, covering the phone with a hand. The phone died in James’ hand – the battery. You know, lawyers don’t really care.

2010 40

2010 AT&T Phones Confidence 40

Men With Pens

JANUARY 7, 2010

The Pros and Cons Written by Agent X - 30 Comments Here’s a great slam-dunk post for you from my respected friend and international copywriting authority, Dean Rieck of Direct Creative and Pro Copy Tips. Answer the phone now and then. Enjoy – it’s a good one! You sit at a desk. It’s pretty laid back. Leave a Comment!

2010 40

2010 AT&T Stress Budget 40

Men With Pens

NOVEMBER 26, 2009

Michael Connelly could rewrite the Santa Monica phone book and it’d be a bestseller. What I think (personally) isn’t too smart is the people who rip themselves up to SHREDS, emotionally, internally and thoroughly trying to hit that stupid 50k marker without any clue why. It’s their name that sells the book. Reply Go ahead.

Goals 40

Goals 2009 AT&T Learning 40

Men With Pens

JUNE 13, 2010

Dean: I start out with a little housecleaning, meaning I answer emails, approve blog comments, and check my calendar for meetings or tasks for the day. Of course, there are the phone calls and urgent emails from clients I have to field. Spending half the day on the phone. Dean: When the phone rings … I answer it.

2010 40

2010 Interviewing AT&T Phones 40