Office Dynamics

MAY 27, 2014

Admin Assistant Training Career Management Communication Skills Etiquette building relationships with coworkers choosing the right method of communication face to face communication human moments office communication when to call not email' Enlightening others to a new idea? Relationship. How long have you known him/her?

Skills 100

Skills Etiquette Social Media Mentoring 100

Office Dynamics

MARCH 12, 2015

Is it possible to get a list of attendee email addresses to network after the webinar? It is very hard for small business to find the money to support training. I wrote an article called Getting To Yes that outlines the steps you need to take to persuade your executive to support your training. It can be a very hard sell.

IAAP 100

IAAP ASAP Administrative Professionals Training 100

Office Dynamics

JUNE 22, 2015

The average number of e-mails and assistant manages between her/his e-mail and their executive’s email is 225 per day; and about 350 on the high side! I am very passionate about this topic and have been speaking to assistants and their executives on this subject for the past several years. And each e-mail takes 1 – 4 steps or more.

Mentoring 100

Mentoring Goals AT&T Confidence 100

Service Untitled

JUNE 30, 2010

You would take lessons, learn the skill, and try your newly learned abilities while accompanied by your coach or mentor. Remember train, train, train. Offer role-playing, mentoring and carefully select those employees who can resolve, address and deal with customers in a positive manner.

Customer Service 40

Customer Service Social Media Mentoring Etiquette 40

Laughing all the Way to Work

MAY 10, 2009

Many times the administrative assistant position is a good way into an organization and what a great training ground to know an organizations inner workings than in this profession. I think many university students are seeing the value in having this kind of training. So much is expected of executives these days.

Time Zones 100

Time Zones IAAP International Meeting Minutes 100

Service Untitled

FEBRUARY 29, 2012

We used to have every twice a year, once a year, whatever, HR would email all the leadership teams so all the managers from all the different departments and stuff, and say okay, it’s review time and everybody gets an email of the most up–to–date review form and all that stuff. They’re still mentors. It’s a little different.

Interviewing 40

Interviewing Customer Service Skills Goals 40