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Service Untitled
OCTOBER 21, 2009
Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).
Service Untitled
JULY 7, 2010
A customer service applicant might be asked, “If you worked at American Express, how would you give a hug to a card member over the phone?&# The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.
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Service Untitled
SEPTEMBER 3, 2010
This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.
Service Untitled
JULY 30, 2010
All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.
Service Untitled
MARCH 10, 2010
Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. The best commercial is one that can be viewed over and over and still elicit the same laugh.
Service Untitled
FEBRUARY 19, 2010
The manager came over to me, listened to my problem with my cell phone and my time restraints; asked me if I wanted to leave the phone and come back after I picked up my children, and during that time my phone would be either repaired or replaced.
Service Untitled
APRIL 5, 2010
The site also offers a referral program with cash incentives, and the customer service toll-free phone numbers and contact information are easily accessible. This week Diapers.com will be launching a whimsical commercial promoting the company with talking babies in a test trial for the St. Louis market.
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