Stephanie LH Calahan

MARCH 25, 2011

When it's accepted, I go to their profile and download their vCard into Outlook, adding any other contact info by reading their business card (the vCard never has a phone number, for example.) Thanks to Peter Coombs of FRONTLINE Training & Consulting. Not Worth Stressing Out About. The business cards?

Business Cards 100

Business Cards Networking ASAP Etiquette 100

Service Untitled

AUGUST 10, 2010

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close.

Customer Service 40

Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 13, 2010

In a stressful time, consumers will spend discretionary money on experiences they know they will enjoy.&# .&# People relate to affordable prices, cost efficiency, and good management. That’s what keeps all of us coming back. The poll summed up the report by stating; “Be familiar and reliable.

Customer Service 40

Customer Service Restaurants 2010 Etiquette 40

Service Untitled

FEBRUARY 26, 2010

Panera’s attitude towards their employees can only stress the importance of employee satisfaction delivering and contributing to customer satisfaction. When the general restaurant traffic has decreased nationally by 4%; Panera boasts that their business has increased by 2%. It certainly seems the Panera “way&# is a success.

2010 40

2010 Customer Service Restaurants Etiquette 40

Service Untitled

MAY 27, 2010

Cogito Health uses similar programs to diagnose depression, drug compliance and post traumatic stress. It does this by separating frequencies and qualities of the person’s voice through wave length intensity and modulation which is the pattern of pitch changes in connected speech. The program claims a 75% accuracy rate.

Customer Service 40

Customer Service Etiquette Medical 2010 40

Service Untitled

JUNE 15, 2010

As a customer care trainer, I realize the importance of stressing employee satisfaction. Some companies fail to see the connection between the two, and that is when they lose talented people, or they have a company offering mediocre service.

Customer Service 40

Customer Service 2010 Etiquette Policies 40

Service Untitled

JULY 26, 2010

It stresses the importance of a strong relationship between patients and health care providers. It has three major goals, and for the first time provided patients with some level of customer service. The law intended to help patients feel more comfortable in the US health care system.

Customer Service 40

Customer Service Medical Health Etiquette 40

Service Untitled

MARCH 24, 2009

It is a lot less stressful for customers when there are lots of employees around who are happy to answer questions. If you had a question for them, they were almost always very nice and almost always very knowledgeable. Disney does a lot of research.

Customer Service 40

Customer Service Etiquette 2006 Holidays 40