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Ep 226: Jen Johnsen – Executive Assistant at The Children’s Theatre Company

LEADERASSISTANT.COM

In this episode, Jen talks about creating structure in your role, professional etiquette, and adapting quickly to changes at work. THE LEADER ASSISTANT BOOK Download the first 3 chapters of The Leader Assistant: Four Pillars of Game-Changing Assistant for FREE here or buy it on Amazon and listen to the audiobook on Audible.

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5 Hiring Tips in a Virtual World

Worxbee

Most candidates want to know details, such as how interviews will run and what any potential pre-hiring test will look like. Your job applications represent sets of data, which algorithms are trained to skim. Master the video interview You’re not going to meet candidates face-to-face, so the video interview is the next best thing.

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10 Ways to Make Remote Hiring a Cake Walk!

Recruit CRM

Read more: A Recruiter's Etiquette Guide to Remote Hiring. When done correctly, online skill assessment tools can significantly raise the probability of hiring top talent as they provide a more objective selection process than other recruiting methods such as interviews. Download our Ebook: How to create a remote recruitment agency?

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues. To read this part of the interview, click “read more” below.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. This is a pretty lengthy interview, so I’ve divided it into four parts. Things like that?

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

This part of the interview includes information on how American Express decides to hire new employees versus promote them from within, more information on the compensation and motivation methods the company is using, how they use Net Promoter, information on the company’s “Relationship Care” program, and more.

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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Click “read more&# to read the interview. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. This is the final part of the interview with Doria.