Success
AUGUST 28, 2022
We have people that could work for Google, Twitter, Facebook, wherever,” says Slone’s supervisor Jenn Donahue. Kickliter’s role is unique: She is primarily focused on customer happiness. Imagine a customer service team on steroids. Kickliter is never more stressed than when a client calls and says that they’re unhappy.
Service Untitled
JUNE 14, 2013
For a consumer who has been involved in a bankruptcy, has judgments or poor credit based upon late or skipped payments, interest rates are always higher, but poor customer service should not go hand in hand with poor credit. Customers who are nasty to representatives tend to receive less service and less consideration.
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Service Untitled
JANUARY 17, 2011
Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Parcht’s Twitter account has since been suspended, and allegedly AT&T is investigating the situation.
ProAssisting Blog
MARCH 18, 2010
GetHuman.com is a website that lists thousands of companies along with their various customer service numbers WITH instructions on how to avoid those automated messages and get to a real human! The Bosss Corner Be sure youre getting the most from your assistant. Download our free white paper, "Defining Assistant Excellence".
Service Untitled
APRIL 10, 2013
The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.
Service Untitled
MARCH 30, 2011
The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?
Service Untitled
JUNE 21, 2011
Now that I’ve had some time and advice on how to fight one’s way through the telephone robotic customer service conundrum, I can always refer to Get2Human.com, GetHuman.com, or Fonolo.com. Show stress in your voice. Some systems are designed to pick up the stress tension of your voice.
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