Office Dynamics

AUGUST 24, 2015

As I deliver sessions at seminars and conferences throughout North America in every kind of business you can think of, I often encounter people who are pleased, even proud, that they can multi-task. I believe that our obsession with technology is creating a lot of stress in our lives. Must We Multi-task? Maybe It’s Better Not To.

UPS 100

UPS Phones Stress Customer Service 100

Service Untitled

AUGUST 5, 2010

Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.

Customer Service 40

Customer Service Skills 2004 Etiquette 40

Office Dynamics

APRIL 2, 2015

Many times in my live workshops and seminars for executive and administrative assistants, I ask the participant to create a list of qualities, attributes, and attitudes of star-performing assistants. Customer-service focused. What qualities do assistants think you need to be a great assistant? Ability to prioritize. Accountable.

Assertiveness 100

Assertiveness Etiquette Administrative Professionals Skills 100

Office Dynamics

SEPTEMBER 12, 2010

As I perform seminars throughout North America in every kind of business you can think of, I often encounter people who are proud that they can multi-task. I believe that our obsession with technology - with cell phones, computers (as well as e-mails and instant messaging), pagers and fax machines - is creating a lot of stress in our lives.

Fax 100

Fax Stress Customer Service Phones 100

Office Dynamics

SEPTEMBER 12, 2010

As I perform seminars throughout North America in every kind of business you can think of, I often encounter people who are proud that they can multi-task. I believe that our obsession with technology - with cell phones, computers (as well as e-mails and instant messaging), pagers and fax machines - is creating a lot of stress in our lives.

Fax 100

Fax Stress Customer Service Phones 100

Office Dynamics

JANUARY 19, 2015

As I perform seminars throughout North America in every kind of business you can think of, I often encounter people who are proud that they can multitask. Bottom line: You can actually be less effective, create mistakes, feel less happy and are less customer-service oriented. Kill multitasking! Juggle with precision focus.

2014 100

2014 Customer Service Stress Management 100

Practically Perfect PA

SEPTEMBER 19, 2014

I’ve attended numerous seminars in leadership, time management, MS Word, Excel, Outlook, meeting planning, event planning, and disaster recovery planning (Joan Eisendot and her website are fantastic resources) as well as is Tyler Davidson at Meetings Focus magazine/website, and freely shared the knowledge with my peers and anyone who asked.

IAAP 100

IAAP Training AT&T Skills 100