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Hard Skills vs. Soft Skills: What’s the Difference and Which Do I Need to Build?

Success

For instance, customer service, sales and human resources, while having technical aspects, are more likely to require emotional intelligence to succeed. But to advance over time and lead the IT department, you will want to develop the soft skills required for project management and team leadership.

Skills 264
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Tips for Managing Incoming Emails from Customers

Andrea Kalli

Tags and Categories: contact management , customer email relations , email management , managing customer enquiries emails , managing customer service email , managing incoming email in sharepoint , managing incoming emails , managing time , tips managing incoming e-mails Related content Use Tasks to track Contact correspondence in Outlook SharePoint (..)

Email 100
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Multi-tasking is not what it’s all cracked up to be.

Office Dynamics

As I deliver sessions at seminars and conferences throughout North America in every kind of business you can think of, I often encounter people who are pleased, even proud, that they can multi-task. Bottom line: We can actually be less effective, create mistakes, feel less happy and be less customer-service oriented when we multi-task.

UPS 100
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Experience vs. a university degree part two

Practically Perfect PA

I’ve attended numerous seminars in leadership, time management, MS Word, Excel, Outlook, meeting planning, event planning, and disaster recovery planning (Joan Eisendot and her website are fantastic resources) as well as is Tyler Davidson at Meetings Focus magazine/website, and freely shared the knowledge with my peers and anyone who asked.

IAAP 100
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Introducing the SUCCESS 125

Success

Her true passion, however, was the personal growth and development workshops, seminars and programs that taught her to dream and opened new worlds of possibility for her life. She is also a national speaker focused on elevating customer service and has a multi-year partnership with the NBA as proud NBA sponsors of the Orlando Magic.

Mentoring 312