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JULY 21, 2011

The sheer volume of businesses and the popularity of online shopping just make traditional ways of evaluating customer service dinosaurs of the past, hence the arrival of independent companies who generate measurements to assess customer service experiences we all hope or dread as we go about our online shopping moments.

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Customer Service Verizon Phones Training 40

Customers Rock!

JANUARY 24, 2012

There are many ways to measure the success of social media at an organization. One of the largest areas where companies can find significant returns on their social media investment is in customer service and the use of online branded communities. Other costs are not quite as obvious. Measuring the gains.

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Social Media Verizon Customer Service 2012 100

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien. photo credit: jeamariemarien.

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Customer Service AT&T Self Esteem Verizon 40