Customers Rock!

JANUARY 24, 2012

There are many ways to measure the success of social media at an organization. Companies such as Best Buy and Verizon (where I was most recently actively engaged in this as the community program manager) see these gains and are able to use them to calculate an ROI on their communities.

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Social Media Verizon Customer Service 2012 100

Worxbee

MARCH 22, 2021

One area to look at is the job roles in your organization and how you get assistance. This Build Remote article reveals a list of companies that are sticking with remote work, with big names such as Twitter, JP Morgan, Verizon, and Deloitte among them. . Time to re-think assistant roles. For others, it’s the social aspect.

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Verizon Environment Skills Resume 52

Service Untitled

JULY 21, 2011

The longest wait was with Dell (27 minutes), and Verizon phone (26 minutes) while the fastest customer service representatives were from Amazon (under a minute), Hyatt ( two rings for reservation assistance), and T-Mobile (answered by a United States customer service representative). photo credit: Ryan Q. Can you really rate customer value?

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Customer Service Verizon Phones Training 40

Service Untitled

JANUARY 17, 2011

It all goes back to the careful hiring of employees, the training of employees, and the positive support from supervisors to CEO’s. Customer care isn’t accidental, and it’s an organization’s duty to promote harmonious, civil, and polite representatives. photo credit: jeamariemarien.

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Customer Service AT&T Self Esteem Verizon 40