Remove Customer Service Remove Medical Remove Phones Remove Products
article thumbnail

5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

Or the physician who returns a prospective patient’s call on a Saturday, spends 20 minutes on the phone discussing symptoms, and then shares a private cellphone number with instructions to call back if further medical advice is needed. In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S.

Email 279
article thumbnail

Customer service is not an option for medical and dental practices

Service Untitled

Medical and dental practices should provide their patients with positive customer experiences; after all aren’t we as patients still consumers who pay for services rendered either through our insurance companies or directly out of our debit accounts? Does your call during office hours go to voice mail?

Medical 40
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Ep 243: Nicole Grinnell on Delegation and Unlocking Your Productivity Potential

LEADERASSISTANT.COM

In this episode of The Leader Assistant Podcast, Nicole talks about the art of delegation, building a support system, being a mompreneur, and unlocking your productivity potential. So excited to hear Nicole’s story and chat with her today about a little bit about delegation and unlocking productivity potential.

AT&T 72
article thumbnail

Don’t expect customer service from your health insurance company

Service Untitled

California PPOs received low ratings for various quality measures – especially customer service according to a new report released by the state’s Department of Insurance. For customer service, all of the companies received a “1″ except for Aetna which received a “2.&#

article thumbnail

Service Untitled» Blog Archive » Customer service technology can.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The software is able to predict how interested a customer is in one’s product and when to stop, within a minute if a customer is getting angry; the computer will then suggest the representative end the call.

article thumbnail

What real estate sales has taught me about customer service

Service Untitled

My real estate partner, Erika Atkins and I work very hard on our customer service skills. We know how important it is to be able to listen to what our customers want, how to understand what they need, and then how to help our clients and customers achieve their real estate goals. photo credit: The Miami Story.

article thumbnail

Why we need to consider switching to a 4-day workweek — now 

Ideas.Ted

The results: Increased productivity and creativity; improved recruitment and retention; less burnout for founders and leaders; and more balanced and sustainable lives for workers — all without cutting salaries or sacrificing customer service. No company just lopped a day off their calendar.