Customers Rock!

MAY 10, 2012

I have attended two of these events in the past – as a Lithium customer (Verizon). Good News for Social Customer Service. I was happy to see a renewed focus on both sides of social business – customer service, as well as marketing. It also includes case management, which had been lacking.

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Verizon Social Media Customer Service 2012 100

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. The cameras were only set up in one spot and focused on the monument through the arch. Delivering superior customer service is also a perception. Was that real? Is it realistic?

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Verizon Customer Service Phones Etiquette 40

Service Untitled

NOVEMBER 24, 2010

There is one caveat however; more than three returns within 45 days require a manager’s approval. Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. Their website does not offer a customer service phone number.

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Holidays Verizon Customer Service Policies 40