Tips From T. Marie

JANUARY 20, 2015

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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Customer Service Verizon Phones Expenses 100

Service Untitled

JULY 21, 2011

It doesn’t take much to set up an attractive website, display some fine merchandise or services, and go about the business of selling. It is very interesting that companies like STELLA Service now rate online customer service from Elite, Excellent, Approved, and Not Approved. photo credit: Ryan Q.

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Customer Service Verizon Phones Training 40

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. Of course ,we all agree that customers can be incredibly rude.

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Customer Service AT&T Self Esteem Verizon 40

Service Untitled

SEPTEMBER 15, 2009

Service Untitled The blog about customer service and the customer service experience. The four examples above are good examples of broad categories of customer service frustrations. What are your customer service pet peeves? Which of the pet peeves above really bother you?

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Customer Service Verizon Staples Phones 40

Service Untitled

FEBRUARY 19, 2010

Service Untitled The blog about customer service and the customer service experience. The cameras were only set up in one spot and focused on the monument through the arch. Delivering superior customer service is also a perception. Was that real? Is it realistic?

Verizon 40

Verizon Customer Service Phones Etiquette 40

Service Untitled

NOVEMBER 24, 2010

Verizon Wireless for doubling to $350 the early termination fee if a customer cancels their smartphone subscription after the 30-day grace period. CompUSA for charging restocking fees of “up to 25 percent&# of the purchase price on any product that doesn’t meet its return criteria.

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Holidays Verizon Customer Service Policies 40

The Marq

DECEMBER 17, 2009

If you’re listening AT&T and Verizon, you may want to take note that you lost my business. So, I read up on other Smartphones available through T-Mobile. Keep in mind, the whole process took me about a week, with three visits to the T-Mobile store and a couple of calls to T-Mobile customer service to decide on a new plan.

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Keyboards Verizon 2009 Expenses 40